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**Job Function: **
Customer Management
**Job Sub Function: **
Technical Field Service
Job Category:
Business Enablement/Support
All Job Posting Locations:
Diegem, Flemish Brabant, Belgium
Job Description:
DePuy Synthes is recruiting for a Professional Education Specialist, located in Diegem Belgium.
Role Description
Executive summary of the role.
The Professional Education Specialist is responsible for planning, coordinating, and delivering professional education for clinical stakeholders (orthopaedic surgeons, residents, OR staff, and allied healthcare professionals) to support safe adoption and optimal use of orthopaedic solutions. The role ensures each education activity is clinically relevant, operationally flawless, and executed in line with internal governance and external compliance standards in a regulated MedTech environment.
Working closely with Sales, Marketing, Medical/Clinical Affairs, Regulatory/Compliance, Finance, and Operations, the role translates educational needs into structured programs (e.g., cadaver labs, skills workshops, in-theatre support pathways, symposia, and digital learning). Success is measured by education quality and participant experience, strong stakeholder engagement, compliant documentation, and the ability to manage multiple concurrent events with clear follow-up and continuous improvement.
Main areas of responsibility / expected results/objectives of the role
Owns the end-to-end coordination of the local professional education plan (needs assessment, annual calendar, capacity planning, and prioritization) in alignment with business strategy and clinical adoption goals.
Plans and delivers education events for orthopaedic clinical stakeholders (e.g., procedure-based workshops, cadaver/skills labs, symposia, webinars), ensuring high-quality agendas, appropriate faculty, and clear learning objectives.
Coordinates all event logistics (venues, cadaver lab providers as applicable, equipment/instrumentation, product availability, travel, catering, and on-site execution) while maintaining operational checklists and contingency plans.
Manages speaker/faculty engagement (identification with internal owners, invitations, contracting support as applicable, briefing packs, and on-site coordination) and ensures alignment to approved content and messaging.
Ensures education materials and program elements follow internal review and approval processes (Medical/Legal/Compliance), including version control, attendee documentation, and audit-ready record keeping.
Tracks education KPIs and outcomes (attendance, satisfaction, learning feedback, follow-up actions) and provides concise reporting to internal stakeholders to inform planning and continuous improvement.
Partners with Sales and Clinical/Medical teams to support customer training pathways (site-based education, new user onboarding, and follow-up sessions) aligned with customer needs and local policies.
Manages vendors and purchasing processes related to professional education (PO/invoice coordination, supplier onboarding support, cost tracking) in line with budget and finance procedures.
Builds and maintains education playbooks, templates, and standardized ways of working to improve consistency, efficiency, and participant experience across all orthopaedic education activities.
Main leadership commitments involved in the role
Connect
Builds trusted partnerships with internal teams and clinical stakeholders through responsive communication, reliable delivery, and a strong customer-service mindset.
Acts as the key local point of coordination for professional education, connecting Sales, Clinical/Medical, Marketing, and Operations to deliver aligned programs.
Ensures clear expectations and smooth execution by confirming objectives, roles, timelines, and risk mitigations with stakeholders well ahead of each activity.
Partners with Clinical/Medical and Compliance teams to ensure educational content, interactions, and documentation meet quality standards and applicable regulations.
Shape
Designs structured, learner-focused programs by translating clinical needs into clear objectives, agendas, and participant journeys.
Drives on-time, on-budget delivery by managing dependencies, suppliers, and internal approvals with strong attention to detail.
Measures impact and improves continuously by collecting feedback, analyzing results, and implementing enhancements across the education portfolio.
Promotes consistent, scalable ways of working by maintaining playbooks, templates, and standardized processes for education planning and execution.
Growth
Continuously strengthens professional education capabilities by adopting best practices in adult learning, event delivery, and digital/hybrid education formats.
Builds internal capability by enabling field teams with clear training pathways, tools, and practical guidance that support customer success.
Encourages knowledge sharing by capturing learnings, maintaining faculty and program insights, and making resources easy to find and reuse.
Reinforces accountability by closing loops on post-event actions (follow-up training, documentation, stakeholder feedback) and maintaining accurate records.
Business Environment and Context
Fast-paced, matrixed MedTech environment requiring coordination across Sales, Clinical/Medical, Marketing, Operations, and Compliance to deliver education at scale.
High focus on compliant interactions with healthcare professionals, including documentation, transparency requirements, and internal approval processes.
Education activities often involve complex logistics (cadaver/skills labs, instrumentation, OR-relevant workflows) and require rigorous planning and risk management.
Need to balance multiple priorities (new product introductions, customer onboarding, skill advancement) while ensuring a consistent participant experience.
Strong expectations for stakeholder communication, accurate reporting, and continuous improvement based on feedback and measurable outcomes.
Required Business & Leadership Experiences (Key Differentiator in Role, Required & Preferred)
Qualifications
Required:
Experience coordinating professional education, clinical training, events, or comparable customer-facing programs in healthcare or MedTech.
Strong project and event management skills, with ability to run multiple workstreams end-to-end and deliver flawless execution.
Proven ability to work effectively in cross‑functional, matrixed environments and align stakeholders on objectives, timelines, and deliverables.
Strong communication skills with confidence interacting with clinical audiences (surgeons, residents, OR teams) and internal subject-matter experts.
High attention to detail and comfort working within governed processes (approvals, documentation, transparency/disclosure, and audit readiness).
Strong organizational skills and service mindset; able to anticipate needs, solve problems quickly, and maintain calm under time pressure.
Fluency in Dutch, French, and English (written and spoken).
Demonstrates high integrity and professionalism in all interactions with healthcare professionals and suppliers.
Preferred:
Bachelor’s or Master’s degree (or equivalent experience) in life sciences, healthcare management, marketing, education, or a related field.
Experience in orthopaedics and/or surgical environment (OR workflows, instrumentation, sterile field considerations) is a strong advantage.
Familiarity with adult learning principles and education design (learning objectives, assessment, participant feedback loops).
Experience delivering hybrid/digital education (webinars, learning platforms, digital assets) and managing related vendors/tools.
Experience with compliance frameworks for HCP engagements (e.g., internal policies, industry codes) and working with Medical/Legal review processes.
Working Relationships (Key Internal & External Stakeholders)
Internal:_ _
Sales teams and Sales Management
Clinical / Medical Affairs (Clinical Education, Medical, Therapy Area Specialists)
Marketing & Product Management
Compliance / Legal / Regulatory (as applicable)
Finance & Procurement (budgeting, purchasing, vendor management)
Operations / Customer Service / Logistics
External_: _
Orthopaedic clinical stakeholders (surgeons, fellows/residents, OR nurses/technicians) attending professional education; faculty/speakers; training sites and venues (e.g., hospitals, cadaver lab providers); and selected suppliers/vendors supporting event delivery (all interactions managed in accordance with company policies and compliance requirements).
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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#DePuySynthesCareers
**Required Skills: **
Preferred Skills:
Analytical Reasoning, Communication, Continuous Improvement, Customer Service, Customer Support, Customer Support Operations, Customer Support Trends, Data Gathering and Analysis, Incident Management, Problem Solving, Project Management Office (PMO), SAP Field Service Management, Service Request Management, Teamwork, Technical Credibility, Troubleshooting
The anticipated base pay range for this position is:
€52,000.00 - €82,685.00
Benefits:
In addition to base pay, we offer the following benefits*: an annual bonus with set target (% of pay) depending on pay grade / location, where the actual amount is based on the employees’ and companies’ performance of the previous calendar year, or sales commissions. Moreover, we offer vacation days, parental leave for a minimum of 12 weeks, bereavement leave, caregiver leave, volunteer leave, well-being reimbursement, programs for financial, physical and mental health. We also offer service anniversary and recognition awards, and subject to the terms of their respective plans, employees - and in some location’s eligible dependents - can participate in several insurance plans. For more information, visit Employee benefits | Supporting well-being & career growth | Johnson & Johnson Careers.
*This is for informative purposes only. Amounts and actual benefits may vary by location and are subject to change.