Professional Services Consultant

Ripple Ripple · Fintech · Chicago, IL +1 · Service & Delivery

This role is for a Professional Services Consultant at Ripple, focusing on implementing and configuring Ripple Treasury's SaaS solutions for financial institutions. The consultant acts as a trusted advisor, understanding client needs, designing optimal configurations, and providing training to ensure clients maximize ROI. The role involves deep collaboration with clients and internal teams (Sales, Product, Engineering) to drive client success and influence product roadmap.

What you'd actually do

  1. Lead deep-dive discovery sessions to uncover client pain points, workflows, and technical requirements
  2. Design and document the "To-Be" state, determining the optimal configuration of Ripple Treasury’s suite to meet specific client goals
  3. Act as a subject matter expert, guiding clients through treasury best practices and helping them modernize legacy processes
  4. Take a hands-on approach to configuring the platform, ensuring the technical setup aligns perfectly with the strategic vision
  5. Facilitate high-impact training sessions that empower users and ensure the client realizes the maximum ROI from our solutions

Skills

Required

  • 3+ years experience in client-facing solution consulting and/or software implementations, specifically in ERP or SaaS
  • Consultative Mindset: experience in roles where you don’t just take orders; you ask "why," challenge the status quo, and lead clients toward better outcomes
  • Technical Aptitude: experience navigating complex software ecosystems and understanding how data flows between treasury systems, banks, and ERPs
  • Communication Skills: experience translating "tech-speak" into "CFO-speak," making complex financial concepts accessible and compelling
  • Treasury Domain Expertise: Deep knowledge of cash management, payments, risk, or hedge accounting
  • Financial Fluency: Previous experience working with Corporate Treasury, Accounting, and/or Finance - comfortable discussing cash flow, debt, and financial risk

Nice to have

  • latest technology
  • digital architect
  • trusted advisor
  • industry best practices
  • treasury operations
  • data-driven decisions
  • enterprise
  • global clients
  • modernize legacy processes
  • strategic vision
  • high-impact training sessions
  • maximum ROI
  • Sales
  • Product
  • Engineering teams
  • client feedback
  • product roadmap
  • professional development budget
  • learning environment
  • latest technologies
  • fast-paced start-up environment
  • experienced industry leaders

What the JD emphasized

  • client-facing solution consulting
  • software implementations
  • ERP or SaaS
  • consultative Mindset
  • Technical Aptitude
  • Treasury Domain Expertise
  • Financial Fluency