About Us:
Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About the Role:
As a Professional Services Consultant at Notion, you will be responsible for supporting customers in unlocking the full potential of Notion's product. You will partner closely with customers and cross-functional teams to understand unique challenges and provide tailored solutions that drive success. This role requires a blend of technical expertise, project management skills, and consultative abilities to ensure successful implementation and adoption of Notion across organisations.
What You'll Achieve:
- Design and architect customer workspaces, including use case implementation and member management practices
- Develop and execute change management and training plans to ensure successful customer adoption
- Scope, negotiate, and manage professional services engagements from discovery through delivery
- Lead workspace builds and implementation projects
- Partner with sales teams to position and deliver professional services solutions
- Create and maintain project documentation, timelines, and deliverables
- Provide guidance on workspace architecture, permissions, and security best practices
- Collaborate with cross-functional teams to ensure customer success and drive feature adoption
Skills You'll Need to Bring:
- Fluency in English and French
- 3+ years of experience in technical consulting, implementation, or similar customer-facing role
- Strong project management expertise with demonstrated ability to manage multiple client engagements simultaneously
- Experience in change management and driving user adoption of new technologies
- Excellence in stakeholder management and building relationships at all levels
- Strong problem-solving abilities and analytical skills
- Outstanding written and verbal communication skills
- Experience with SaaS platforms and understanding of technical concepts
- Proven track record of delivering successful customer implementations
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
Nice to Haves:
- Experience with workspace design and information architecture
- Knowledge of data migration tools and methodologies
- Understanding of API integrations and enterprise software systems
- Previous experience in a fast-paced, high-growth technology company
- Familiarity with project management methodologies and tools
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, colour, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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