About Us:
Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role:
Notion is hiring a Professional Services Solutions Consultant in Tokyo, Japan. The Professional Services team helps customers unlock the full value of Notion. We partner with organizations to redesign how work gets done, streamlining processes, scaling adoption, and embedding Notion AI and Agents as force multipliers. Working closely with customers, cross-functional teams, and strategic partners, we turn business challenges into tailored Notion solutions that drive productivity, accelerate outcomes, and create lasting impact.
This role will be a part of the growing global professional services team and will be responsible for both pre-sales (e.g. scoping & selling PS engagements), post-sales (e.g. engagement delivery) and onboarding/working with our delivery partners in region. As Notion continues to grow, we need to provide customers with the right resources to ensure they are successful in adopting our technology across all stages of their journey — onboarding, implementation, expansion, and optimization. The professional services team will play a key role in making this happen.
As the Professional Services Consultant, you will be part of the GTM organization and report to the Professional Services Lead for Japan. You will work closely with other leaders on Notion’s GTM team in APACx, as well as cross-functional organizations on building our professional services team and strategy. This is across all phases of the customer life cycle for professional services, from scoping & delivering engagements through operational processes (e.g.: KPIs, reporting).
Our ideal candidate is a builder. Ideally they have worked in net-new functions and built client-services capabilities with minimal support, are experienced with partner ecosystems, and comfortable scoping & delivering engagements while we build the services capability. A bonus is if the candidate has experience using Notion.
What You'll Achieve:
- Design and implement tailored customer workspaces, optimizing workflows, permissions, security, and best practices
- Develop and execute change management strategies to drive seamless adoption across organizations
- Lead end-to-end professional services engagements, from scoping and discovery through execution and delivery
- Manage project execution, maintaining comprehensive documentation, timelines, and key deliverables
- Collaborate with cross-functional teams to drive customer success and contribute to product development
- Travel when needed to customer and/or partner office locations
Skills You'll Need to Bring:
- 4-6+ years of experience in technical consulting, implementation, or customer-facing roles, ideally with a mix of pre- and post-sale experience
- Proven success in delivering customer implementations and ensuring long-term adoption
- Experience with SaaS platforms, including technical concepts and integrations
- Strong analytical mindset and problem-solving skills to design effective and scalable solutions
- Strong project management skills, with the ability to manage multiple client engagements simultaneously
- Expertise in change management and driving user adoption
- Exceptional stakeholder management and ability to build strong relationships at all levels
- Outstanding written and verbal communication, with the ability to simplify complex concepts
- You are a builder who likes to create new processes and scale programs from their infancy
- You operate with pace and tempo, focusing on shipping & iterating as you learn
- You are a cross functional partner who works well with folks inside and outside GTM
- Written and spoken Japanese fluency to communicate directly with external customers, partners, and internal teams
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
Nice to Haves:
- Experience using Notion
- Experience in workspace design and information architecture
- Familiarity with data migration tools and methodologies
- Understanding of API integrations and enterprise software ecosystems to support connectivity and automation
- Experience working with third-party integrations for IAM/SSO, DLP or SIEM
- Coding experience that would enable you to write basic scripts using the Notion API
- Knowledge of EPD/Marketing Teams needs or previous experience at a SaaS/Tech company
- Previous experience in a fast-paced, high-growth technology environment
- Business level English proficiency to communicate effectively with global stakeholders and peers
- Experience working with Japanese enterprise customers or familiarity with Japan market dynamics and business practices
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
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