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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Role Overview
We are seeking a **Senior Director, Program Executive **to lead delivery oversight, enterprise transformation, and executive engagement across Salesforce’s most strategic **Federal Civilian **accounts. This role operates at the portfolio level within the Delivery Account Management (DAM) organization, driving execution excellence, strengthening client trust, and accelerating renewals and growth.
This position extends beyond traditional delivery leadership. The Sr Director will operate across multiple priority accounts including IRS, Treasury, and Federal Reserve, partnering with senior government executives to shape large-scale modernization initiatives, establish scalable operating models, and ensure consistent, high-quality delivery outcomes aligned to mission and business value.
The role also supports expansion into State and Local markets by leveraging delivery credibility, modernization experience, and executive relationships.
Note: U.S. Citizenship required. Ability to obtain and maintain a security clearance is required.
Your Impact
**• **Provide executive-level oversight across multiple large-scale Federal programs, ensuring delivery consistency, governance discipline, and successful mission outcomes
• Serve as a trusted advisor to senior government executives (e.g., CIO, Deputy Commissioner, ACIO), shaping technology strategy, investment priorities, and execution approaches
• Lead and influence enterprise-wide modernization efforts spanning multiple business units, aligning stakeholders across mission areas, funding structures, and operational priorities
• Define and implement scalable delivery operating models, including governance frameworks, demand intake processes, and cross-program coordination mechanisms
• Drive portfolio-level governance, proactively identifying risks, resolving escalations, and stabilizing complex delivery environments
• Strengthen client confidence to support services renewals and expansion, aligning delivery outcomes to measurable business value and mission impact
• Partner with Sales, Success, and Account Teams to shape deals, influence pipeline, and accelerate bookings growth through delivery credibility
• Provide oversight and guidance on large-scale federal technology investments, including budget alignment, funding allocation, and financial governance
• Lead modernization of legacy systems and transition of mission-critical applications to scalable, cloud-based architectures, including multi-cloud Salesforce environments
• Operate effectively across agencies and interagency agreements, aligning stakeholders across procurement, finance, and technology organizations
• Define and track KPIs tied to business value, delivery performance, ROI, and customer outcomes
Minimum Requirements
• 15+ years of experience leading large-scale, complex Federal programs with executive accountability
• Proven experience operating at Program Executive, Sr Director, or VP level across multiple accounts or enterprise portfolios
• Deep experience working within U.S. Federal agencies and navigating government delivery, funding, and procurement environments
• Demonstrated success leading or advising on enterprise-scale modernization initiatives across multiple business units or mission areas
• Strong executive presence with the ability to influence C-suite and senior government stakeholders and drive outcomes
• Experience establishing governance models, operating frameworks, and cross-functional coordination at scale
• Proven ability to manage complex delivery environments, resolve escalations, and drive stabilization across large programs
• U.S. Citizen with ability to obtain/maintain clearance (active clearance preferred)
• Based in or able to operate from the DC Metro Area to support on-site executive engagement
Preferred Qualifications
• Experience supporting enterprise modernization across organizations such as IRS, Treasury, or Federal Reserve, including mission-critical systems and taxpayer or financial services environments
• Familiarity with Federal funding models, interagency agreements, and procurement processes
• Demonstrated experience leading or advising on enterprise Salesforce platform implementations, including CRM and case management modernization
• Experience operating across multiple engagements simultaneously while maintaining portfolio-level accountability
• Background in modernizing legacy systems and driving adoption of cloud-based, scalable architectures
• Experience leading high-visibility, high-risk programs requiring executive intervention and cross-organizational alignment
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.