Program Manager

Ripple Ripple · Fintech · Chicago, IL +1 · Service & Delivery

Program Manager for Ripple Treasury, focusing on client solution implementations in the Americas. The role involves managing program-level delivery, client relationships, program plans, risk management, and mentoring the PMO team. Requires experience in enterprise SaaS implementations and a strong understanding of treasury/financial risk management.

What you'd actually do

  1. Own program-level delivery across a portfolio of concurrent Ripple Treasury implementations, ensuring coordinated progress across multiple solutions, teams, and client partners.
  2. Serve as the senior point of contact for client program sponsors and executive collaborators, developing positive relationships and maintaining alignment on scope, timelines, and business outcomes.
  3. Develop and maintain coordinated program plans, resource allocations, RAID logs, and program-level reporting in accordance with Ripple Treasury’s delivery standards.
  4. Identify and manage cross-project dependencies, risks, and customer concerns; drive issue resolution across internal and external teams with urgency and ownership.
  5. Facilitate executive-level status updates, steering committee meetings, and post-implementation reviews with clients and internal leadership.

Skills

Required

  • Program or project management
  • Enterprise-level SaaS implementation
  • Client relationship management
  • Risk and issue management
  • Cross-functional collaboration
  • Treasury or financial risk management processes
  • Communication skills

Nice to have

  • Experience with Ripple Treasury (GTreasury), Kyriba, ION, or similar platforms
  • Mentoring and developing PMO team members

What the JD emphasized

  • 5+ years of experience in program or project management
  • at least 2 years managing enterprise-level SaaS, enterprise software, or professional services implementations
  • manage complex, multi-solution programs simultaneously
  • client-facing environment