Meta Platforms, Inc. (Meta), formerly known as Facebook Inc., builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps and services like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. To apply, click “Apply to Job” online on this web page.
Responsibilities
Support users through both direct support interactions as well as scalable solutions. Understand the architecture and integration points of Meta’s community support processes, products and policies. Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts. Analyze complex support flows and provide recommendations for process, policy and product improvements. Track and analyze key operational metrics to deeply understand the support ecosystem and help determine where to focus optimization efforts. Work with cross-functional partners to improve the community support experience on our existing suite of products. Partner with regional teams to develop scalable solutions to support Meta's global user base. Resolve large and complex business problems. Partner with cross functional teams, such as legal and public policy, to identify, monitor, and analyze regulatory issues impacting Meta and assess how to best align our operational resources. Communicate results of technical analysis with non-technical partners and leadership teams to influence the strategy of those teams. No direct report, individual contributor role only.
Qualifications
Employer will accept a Bachelor’s degree in Computer Science, Computer Engineering, Electronics Engineering, Business Administration, Information Systems, or related field (Foreign equivalent degree accepted), followed by five (5) years of progressive, post-baccalaureate work experience in the job offered or in a consulting or business analyst-related occupation Experience must include 24 months of experience in each of the following: Working in an Operations, Analytics, Product, Engineering, Consulting, Project Management or equivalent team Initiating and driving projects to completion with minimal guidance Business process analysis Communicating results of technical analyses with non-technical partners and leadership teams to influence the strategy of those teams