Program Manager, Dei

Ripple Ripple · Fintech · New York, NY +1 · People Operations

Program Manager for Ripple's DEI and ERG program, responsible for owning, optimizing, and maintaining the program's health and relationships. This role serves as the single internal point of contact for DEI, managing day-to-day operations and strategic rhythms of the ERG program, coaching ERG Leads, and partnering across the business. Key responsibilities include ERG Program Management, organizing the Annual ERG Leads Onsite, providing Coaching and Development to Leads and Sponsors, and fostering Cross-Functional Partnership with various departments and external DEI partners. Requires 4+ years of experience in DEI, ERG program management, or HR, with strong facilitation, leadership guidance, and data literacy skills.

What you'd actually do

  1. You are the operational and strategic owner of Ripple's seven global ERGs.
  2. Once a year, you will bring Ripple's global ERG Leads together for an in-person summit.
  3. The ERG Leads and Executive Sponsors you work with are volunteers who balance this role with their full-time job responsibilities.
  4. DEI work involves recruiting, HRBPs, People Operations, Compensation and Benefits, Internal Events, Communications, Workplace, and Legal.

Skills

Required

  • DEI program management
  • ERG program management
  • HR experience
  • Facilitation skills
  • Experience guiding senior leaders and executive sponsors
  • Handling sensitive conversations
  • Cross-functional partnership
  • Data literacy
  • Global DEI landscape awareness
  • Communication skills

What the JD emphasized

  • single internal point of contact for diversity, equity, and inclusion at Ripple
  • own the day-to-day and the strategic rhythm of the ERG program
  • coach the ERG Leads
  • partner across the business with discretion, good judgment, and genuine care for the communities you serve
  • operational and strategic owner of Ripple's seven global ERGs
  • keep the program running smoothly across global regions
  • optimize the governance model
  • manage events and milestones
  • ensure each ERG and its leads has what they need to deliver a high-quality experience for its members
  • own impact reporting
  • budget tracking
  • program rhythm that keeps everything connected and on track
  • bring Ripple's global ERG Leads together for an in-person summit
  • agenda, the sessions, the logistics, and the experience
  • send Leads home with clarity, connection, and a roadmap for the year ahead
  • flagship moment of the ERG program calendar
  • meaningful measure of what this role can do
  • ERG Leads and Executive Sponsors you work with are volunteers
  • balance this role with their full-time job responsibilities
  • thought partner, not a manager
  • coach Leads through the full arc of their tenure from orientation through strategic ownership
  • advise Executive Sponsors on how to show up effectively
  • nuanced work of supporting communities they may not be part of
  • help people show up authentically and professionally
  • handle sensitive conversations with care
  • DEI work involves recruiting, HRBPs, People Operations, Compensation and Benefits, Internal Events, Communications, Workplace, and Legal
  • trusted, low-friction partner across all of them
  • consistently surfacing what matters
  • contributing where it's useful
  • when to bring others in
  • manage Ripple's external DEI partnerships
  • sponsorships, training platforms, speakers, and more depending on business and community needs
  • Deeply understanding Ripple’s culture and priorities and applying those insights to the work and your influence within the community
  • Running a global ERG program with consistency, care, and operational excellence
  • Building deep, credible relationships with ERG Leads, Executive Sponsors, and employees
  • Managing the annual calendar including events, impact reports, and budgets
  • Manage ERG Lead transitions through sourcing new leads and onboarding
  • Partnering across the People Team and beyond with discretion and strong judgment
  • Navigating the nuance of DEI work — knowing when to surface concerns, how to handle sensitive information, and how to move thoughtfully in a complex environment
  • Keeping ERG and DEI work meaningful, present, and integrated into our business and culture
  • Working across multiple timezones in order to support meet the needs of our global business
  • 4+ years of experience in DEI, ERG program management, HR, with hands-on ownership of programs rather than just contributing to them
  • Strong facilitation skills, including crafting and delivering sessions for live or virtual sessions and for all levels
  • Experience working with and guiding senior leaders and executive sponsors, including on the nuanced work of allyship
  • The judgment to handle sensitive, identity-related conversations and critical issues with discretion and care
  • Partnering cross-functionally across HR, Legal, Communications, and business teams
  • Data literacy: generating reports, interpreting engagement survey results, and translating findings into clear, leadership-ready insights
  • Strong awareness of the current and evolving global DEI landscape and the instincts to navigate it thoughtfully
  • Excellent communication skills and the ability to work through nuance, where discretion, and trust matter as much as execution