Program Manager, Enablement Content

GitLab GitLab · Enterprise · United States · Enablement

This role focuses on designing and delivering enablement programs for customer-facing teams to build confidence in GitLab's DevOps, Security, and AI-powered platform. The Program Manager will own content and program initiatives for onboarding, product education, release readiness, and ongoing reinforcement, ensuring teams can clearly explain value throughout the customer buying lifecycle. The role involves cross-functional collaboration with Product Marketing, Product Management, and other teams to bring new offerings and updates to market through clear, role-based enablement, using instructional design and program management skills.

What you'd actually do

  1. Own the strategy and roadmap for Field Enablement Content programs focused on GitLab's DevOps, Security, and AI-powered platform story, aligned to the needs of customer-facing teams.
  2. Lead cross-functional enablement programs for product launches, new offerings, packaging changes, and release readiness from planning through launch, reinforcement, and ongoing updates.
  3. Build and maintain role-based enablement assets such as playbooks, talk tracks, pitch materials, demo flows, technical labs, and assessments that help the field communicate value clearly.
  4. Design blended learning experiences, including self-paced content, live virtual sessions, scenario-based learning, and hands-on practice, for field and partner audiences.
  5. Develop and manage accreditations, certifications, and validation programs that help teams build and demonstrate readiness across priority solution areas.

Skills

Required

  • Demonstrated experience in sales enablement, technical enablement, learning and development, product marketing, solutions architecture, or a related role supporting B2B enterprise software go-to-market teams.
  • Experience creating and delivering enablement for customer-facing audiences such as account executives, solutions architects, customer success managers, or partners, including content that supports real customer conversations.
  • Familiarity with DevOps, Security, or DevSecOps concepts, with the ability to turn technical topics into clear, value-based messaging for field teams.
  • Strong instructional design skills and experience building scalable learning programs using adult learning principles and structured methods such as ADDIE, SAM, or similar approaches.
  • Proven ability to manage complex, cross-functional programs with multiple stakeholders, timelines, and dependencies while maintaining a high bar for quality and clarity.
  • Experience creating a range of enablement materials such as e-learning modules, presentations, guides, demos, labs, assessments, and reinforcement content.
  • Comfort using enablement and learning platforms such as Highspot, Cornerstone, or similar systems, along with common collaboration and content creation tools.
  • A data-informed mindset, strong written and verbal communication skills.

What the JD emphasized

  • AI-powered platform story