About the Role
The Program Manager - Enterprise Applications is a key member of the Enterprise Collaboration Applications team and is responsible for serving as the end-to-end owner for Tier-2 enterprise applications across collaboration, AI productivity, and business enablement platforms. This role ensures Tier-2 tools are operated with strong governance, clear ownership, and operational maturity, enabling senior engineers to focus on Tier-0 and Tier-1 systems.
The role partners closely with L2/L3 support engineers, Security, Procurement, Legal, and external vendors to drive application health, roadmap clarity, security alignment, and cost effectiveness.
This position requires a high-ownership mindset, sound technical judgment, and the ability to manage multiple applications and stakeholders in parallel while making informed decisions in environments with evolving requirements.
---- What the Candidate Will Do ----
- Act as the single-threaded owner for Tier-2 enterprise applications (e.g. Adobe, Lucid, Figma etc.)
- Develop deep functional and operational understanding of each application through hands-on usage and feature evaluation
- Own the full application lifecycle, including onboarding, access management, feature adoption, change management, renewals, and deprecation
- Maintain an accurate Tier-2 application inventory with clear visibility into usage, risk posture, cost, ownership, and dependencies
- Translate business and security requirements into system designs, including ERDs, data flow diagrams, and integration patterns
- Assign work to delivery, track execution, and ensure timely completion of tasks and milestones
- Coordinate with L2/L3 support engineers to define operational processes, escalation paths, and ongoing support models
- Serve as the primary point of contact for vendors, including product discussions, roadmap alignment, and issue resolution
- Lead commercial activities such as renewals, and negotiations
- Create and manage purchase orders (POs) and support financial processes related to application spend
- Assess cost versus value and identify opportunities for consolidation, optimization, or deprecation
- Provide clear, structured updates to stakeholders on application health, risks, and execution status
---- Basic Qualifications ----
- Strong understanding of enterprise SaaS applications, including collaboration tools, AI productivity platforms, and business workflow solutions
- Ability to read, create, and review ERDs, data flow diagrams, and system integration designs
- Working knowledge of SSO and IAM concepts, SaaS security models, and access governance
- Solid understanding of APIs and SaaS integrations (no heavy coding required)
- Comfortable hands-on testing and exploring applications to understand real-world usage and edge cases
- Proven experience as a Technical Program Manager, Application Owner, or Enterprise Systems Manager
- Strong ability to manage multiple vendors, platforms, and workstreams in parallel
- Excellent prioritization, sequencing, and dependency management skills
- Experience partnering with L2/L3 support engineers and defining operational and escalation processes
- Experience leading vendor negotiations, renewals, and commercial discussions
- Ability to evaluate cost versus value and identify consolidation or optimization opportunities
- Strong written and verbal communication skills for executive updates, security reviews, and cross-functional stakeholders
- High ownership mindset; treats applications as products rather than tickets
- Comfortable making informed decisions with imperfect or evolving data
- Detail-oriented yet pragmatic, with sound judgment on when “good enough” rigor is appropriate
- Trusted partner to Security, Engineering, and Compliance teams
- Calm, structured, and credible presence when engaging vendors and senior stakeholders
---- Preferred Qualifications ----
- Experience owning large-scale enterprise SaaS applications end-to-end, including roadmap, lifecycle management, and deprecation
- Exposure to custom-built internal platforms that integrate with commercial SaaS tools
- Experience working closely with Security, Privacy, and Compliance teams on risk assessments and policy alignment
- Understanding of data classification, retention, and eDiscovery requirements
- Experience defining SLAs, operational metrics, and success KPIs for enterprise applications
- Background in IT, Enterprise Applications, Productivity Engineering, or Internal Tools teams
For San Francisco, CA-based roles: The base salary range for this role is USD$135,000 per year - USD$150,000 per year.
For Sunnyvale, CA-based roles: The base salary range for this role is USD$135,000 per year - USD$150,000 per year.
For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link https://jobs.uber.com/en/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.