Are you a passionate, self-starting Program Manager interested in facilitating Alpha, Beta, and Gamma testing for products designed to reduce crime in neighborhoods? Ring is looking for a Program Manager who is customer obsessed, has a bias for action, and wants to learn and be curious.
You will join the Insights & Research Team in supporting our product team in managing highly successful Alpha, Beta, and Gamma tests that bring new products to market. In this role, you'll leverage AI-powered analytics tools to accelerate data processing and surface insights from user feedback at scale, while applying your strategic thinking and stakeholder relationship management skills to drive successful product launches. This is an opportunity to combine AI-enhanced efficiency with human-centered research expertise to amplify your impact.
Key job responsibilities
- Drive simultaneous Alpha and Beta testing programs by deploying AI-driven test scenario generation and anomaly detection systems to identify edge cases across hardware, firmware, software, and mobile applications, while applying human judgment to prioritize critical issues and balance risk against launch timelines
- Collaborate with Product Management to gain deep product knowledge and leverage AI-powered content analysis tools to automatically generate targeted test scenarios and adaptive user feedback surveys, while exercising strategic thinking to ensure alignment with product vision and customer needs
- Strategically recruit and manage global test participants to ensure diverse representation across target markets and user personas
- Monitor and optimize worldwide tester engagement through AI-based predictive models that forecast participant churn, automatically trigger personalized re-engagement workflows, detect device connectivity issues, and surface participation anomalies, while using human judgment to interpret behavioral patterns and craft meaningful interventions
- Leverage AI-powered analytics tools to process survey results and user feedback at scale, automatically categorize sentiment, identify emerging themes, and flag critical issues in real-time, while applying human judgment to interpret nuanced insights, validate AI-generated patterns against qualitative context, and translate findings into actionable product recommendations that balance technical feasibility with customer impact
- Synthesize AI-generated trend reports with qualitative customer insights and cross-functional stakeholder input to develop comprehensive recommendations, using machine learning models to surface non-obvious correlations and predict feature impact, while exercising critical thinking to balance data-driven insights with strategic business context, organizational constraints, and long-term vision
- Coordinate seamlessly with worldwide stakeholders and cross-functional teams across multiple time zones, navigating complex organizational dynamics and building trusted relationships
- Maintain strict compliance with Amazon's Prototype Security protocols and Trade Compliance regulations, exercising human judgment on ambiguous compliance scenarios
- Monitor and assess competitive landscape, market dynamics, and emerging industry trends to advocate on behalf of the customer
- Partner strategically with worldwide shipping teams to establish clear delivery timelines, provide early tracking information, and maintain efficient communication channels, ensuring test products reach global participants by target in-hand dates for synchronized program launch
- Exercise critical thinking to resolve conflicts between AI recommendations and real-world constraints, making judgment calls that balance competing priorities across quality, timeline, and resource considerations
A day in the life Your day kicks off with morning syncs alongside teammates and stakeholders spread across the globe, aligning on what's happening in your active test programs. From there, you might be drafting a new survey to capture tester sentiment on a recent firmware update, or digging into results from one that just closed, pulling out the insights that actually matter for the product team. You'll spend time reviewing bugs and feedback from real users, connecting the dots between what testers are saying and what the data shows. When you spot a workflow that could be faster or smarter, you build AI-powered solutions to make it happen, whether that's automating survey analysis, predicting tester drop-off, or surfacing issues before they snowball. Throughout it all, you're working cross-functionally with product, engineering, and operations teams across time zones, keeping things moving and making sure the customer's voice stays front and center.
About the team The Ring Insights organization, founded in 2017, is a growing group of customer obsessed individuals. Our work and work-streams center around identifying customer needs and advocating for them through Alpha, Beta, and Gamma Testing. We're actively evolving our capabilities by integrating AI-powered analytics and automation tools to drive deeper insights at scale while significantly reducing manual overhead. This transformation enables our team to process larger volumes of user feedback, identify patterns across global test populations more quickly, and generate data-driven recommendations faster than ever before. By leveraging AI to handle repetitive analytical tasks and accelerate reporting, our team members can focus their expertise on building meaningful relationships with stakeholders, applying contextual judgment to complex scenarios, and translating insights into strategic product recommendations
Basic Qualifications
- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
Preferred Qualifications
- 3+ years of driving process improvements experience
- 3+ years of owning program strategy, end to end delivery, and communicating results to senior leadership experience
- Experience in complex problem solving, and working in a tight schedule environment
- 3+ years of defining and executing against program timeline & requirements experience
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Hawthorne - 115,600.00 - 160,000.00 USD annually