Join our dynamic team as a Program/Project Manager and lead Operations projects that shape the future of our industry! This is a unique opportunity to leverage your vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.
As a Program/Project Manager within the Global Cash Operations team, you will be a key driver in transforming Global Cash Operations strategic plans into tangible programs and projects, delivering impactful results across various business units. You will leverage your deep knowledge and expertise in project management to navigate complex issues, make informed decisions, and ensure the successful execution of programs. Your role will involve significant cross-functional collaboration, data analysis, literacy and knowledge of data transformation, Artificial Intelligence, story telling as part of the required skills on job description and conflict management to align operations initiatives with business strategy. You will also be responsible for coordinating with diverse teams, delegating tasks effectively, and fostering an environment of continuous learning and growth. Your ability to think strategically, adapt to change, and deliver excellent customer service will be crucial in this role.
Job responsibilities
- Lead the execution of Global Cash operations key strategic plans into high-impact programs and projects, utilizing your expertise in project management and strategic thinking to deliver results across various business units.
- Execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
- Utilize data analytics to monitor program progress, Cash ops knowledge, Data transformation, Artificial Intelligence & Story telling skills to make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.
- Manage diverse stakeholders, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
- Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.
Required qualifications, capabilities, and skills
- Proven ability to lead and manage complex programs or projects, delivering results across various business units, typically demonstrated through 8+ years of relevant experience.
- Demonstrated proficiency in data analytics, including the ability to interpret models, apply storytelling, leverage artificial intelligence, draw inferences from data, and provide continuous insight for program execution.
- Proven experience in conflict management, including the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies.
- Advanced computer literacy, with the ability to effectively use technology to perform tasks, solve problems, and communicate in a professional setting.
- Strategic thinking proficiency, with the ability to use data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development.
- Independent judgment and proactive recommendation ability, with the capacity to work under pressure, manage competing priorities, make timely decisions, and prioritize effectively; willing to take advice and escalate when needed.
Preferred qualifications, capabilities, and skills
- Innovative integration of artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
- Automated implementation to streamline project workflows and increase operational efficiency.
- Creative fostering of a culture of innovation by encouraging problem-solving and the adoption of new technologies.
- Relevant industry experience, ideally coupled with strategic, business management and/or financial experience.
- Strong knowledge of payment products and the related regulatory landscape.
- Supportive mentoring of team members to advance their professional growth and strengthen project management capabilities.