J.P. Morgan Commercial Investment Bank is a global leader in investment and wealth management, serving institutions, high-net-worth individuals, and retail investors worldwide.
As a Project Manager within Global Cash Operations Business Enablement, you will build and run a scalable governance framework that strengthens control health, mitigates risk, and improves operational resiliency across legal entities and geographies. You will orchestrate weekly-to-global governance cadences, surface issues early, and drive root-cause remediation through clear escalation, action tracking, and leadership-ready narratives. You will modernize the governance operating model through automation and data-driven insights, partnering closely with Controls, Risk, Compliance, Audit, Legal, Technology, and Operations.
Job Responsibilities
- Lead the end-to-end governance rhythm for Payments Operations across weekly, monthly, and global reviews, including issue management, action tracking, and escalation pathways.
- Synthesize complex inputs into concise, decision-ready narratives and executive materials aligned to the GCO governance model.
- Build deep knowledge of relevant systems, processes, and regulatory requirements, partnering with Payments leaders, Regulatory Operations, and Controls Managers.
- Facilitate governance forums through rigorous data collation, critical analysis, and root-cause investigation to drive corrective and preventative outcomes.
- Design and automate reporting, controls monitoring, and data quality checks using Alteryx to reduce manual effort and improve data quality.
- Develop Tableau dashboards and visualizations to enhance transparency, accelerate decision-making, and improve insight generation.
- Identify control weaknesses and rationalization opportunities, establishing corrective action plans and validating effectiveness post-implementation.
- Govern outsourced arrangements and vendor-related controls, monitoring performance, risk, and compliance within the global framework.
- Strengthen access management and information ownership controls, verifying entitlements are appropriate, timely, and policy-compliant.
- Support internal and external audits and regulatory engagements by coordinating complete, accurate evidence and ensuring consistent responses across stakeholders.
Required qualifications, skills, and capabilities
- Influencing and stakeholder leadership across functions, regions, and senior levels
- Strong written and verbal communication, meeting facilitation, and management storytelling
- Ability to create concise executive materials and high-quality slides at pace
- Sound judgement, independent execution, prioritization under pressure, and disciplined follow-through
- Effective escalation and closure-oriented issue management
- Comfort operating in fast-paced, unstructured, multi–time zone environments
- Strong ownership mindset and attention to quality and control evidence
- Ability to build partnerships, break down silos, and adapt influencing style to context
- Hands-on Alteryx experience designing and deploying workflows for data manipulation, controls monitoring, and reporting automation
- Ability to analyze complex datasets and translate insights into actionable outcomes
Preferred qualifications, skills, and capabilities
- Strong analytical and organizational skills with a constructive challenge mindset; advanced data manipulation and analytics translating large datasets into senior leader decision narratives
- Proficiency in Tableau for dashboarding and data storytelling; ability to pair Alteryx and Tableau to deliver minimal, high-impact data supporting key messages
- Experience using AI/ML-enabled tools for insight generation and reporting; forward-looking approach to emerging risks, operational demands, and regulatory change
- Knowledge of financial products, banking fundamentals, and regulatory environment; demonstrated risk and controls mindset with project management capability across concurrent workstreams, clear communication, and timely escalation