Project Manager - Travel Delivery Lead
Join the fast-growing Capital One Travel team, as we seek to transform the way customers book travel. Capital One Travel is a fast-moving, highly innovative, digital-first business within Capital one’s Premium Products and Experiences organization. We aim to grow an industry leading travel booking platform that customers love and deliver unique, differentiated benefits to our millions of customers while also powering the headline marketable benefits of our credit card products.
As a Travel Delivery Lead Senior Associate, you will leverage your strong organizational, communication, teamwork, and problem solving skills to deliver on highly strategic travel initiatives in close partnership with our Product Managers and Business Analysts. You will also work cross functionally with our partner teams, including: Tech, Design, Marketing, Risk, Legal, and 3rd party partners to bring our innovative travel features to market and manage large-scale marketing and product rollouts.
Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued at our core, sparking and enabling us to do good for our associates, customers and communities. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We nurture an environment that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas – and are routinely recognized as one of the best companies to work for.
Key Responsibilities
- Ultimate Project Owner: Be the team member that can/will do whatever it takes to effectively remove blockers, move the program forward, and deliver value for customers and the business
- Coordination of execution: Develop & maintain delivery execution plans. Track progress against timelines, risks to delivery. Be ‘in-the-know’ side by side with product, tech, design, marketing, and well managed conversations across teams to connect the dots and ensure things do not fall through the cracks.
- Steward of documentation: Create structure for defining, executing, and maintaining system documentation that can be used to assist with onboarding, collaboration, updates and launch.
- Dependency mapping, tracking, and resolution: Develop & maintain dependency maps. Coordinate timelines and requirements w/ dependent teams independently. This may be across tech, product, design, marketing lane, & external partners.
- Stakeholder management: Independently connect with relevant stakeholders to set expectations, problem solve issues, remove blockers, etc. Lead delivery prep meetings across our team and stakeholders, develop launch materials, and facilitate go/ no-go decisions.
- Status Tracking & Reporting: Be able to both create & distribute systemized status reporting on delivery progress to Product & Tech leadership, and also provide ad-hoc updates on specific areas of interest as needed.
- Steward of well-managed processes: Track & champion well managed processes for risk, legal and compliance.
- Testing Planning & Support: Be comfortable working hands on with product & tech to execute test scenarios and provide lift for the dev & product teams. Own the testing documentation, ensuring necessary inputs are provided by SMEs, and keeping our team and partners on track to complete testing ahead of launches.
Ideal candidate will be a:
- Self-Starter: Willing & able to create repeatable processes that simplify execution and insert themselves into work streams to autonomously find ways to deliver value to the broader group.
- Team Player: Able to build strong relationships with both tech & product partners to work cross-functionally. Has experience centralizing information from many teams and creating structure and a delivery plan.
- Systems Thinker: Able to connect the dots between how different technology systems work together to add value and propose efficient ways of working.
- Communicator: A strong communicator that can inform stakeholders on status, progress, & impediments.
- Comfortable with technology: Understands the basic building blocks of tech systems and to be able to converse with both PMs & Tech Leads about how different components fit together. Has knowledge and previous experience utilizing project management tools and techniques (Jira).
- Organizer: This associate should be one of the most organized on the team, so much so that they can build processes / tools that help the collective be more organized & provide clarity for team members & stakeholders. They should have experience creating clear and structured trackers and presentations for project updates and delivery milestone
**Basic Qualifications: **
- Bachelor’s Degree or military experience
- At least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
- At least 3 years of experience with Google Suite products
- At least 3 years of experience leading technology delivery projects ** **
**Preferred Qualifications: **
- Masters or MBA degree
- 4+ years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York, NY: $131,800 - $150,500 for Principal Project Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).