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**Job Function: **
Quality
**Job Sub Function: **
Customer/Commercial Quality
Job Category:
Professional
All Job Posting Locations:
Bangkok, Bangkok, Thailand
Job Description:
Job Description
Overall purpose of job:
Johnson & Johnson (J&J) MedTech is a provider of medical devices and diagnostics products to the market. It ensures that its products and services are scientifically sound and of high quality to help heal, cure disease, and improve the quality of life of patients and consumers. The Johnson & Johnson Commercial Quality department provides quality oversight and support to the local operating companies in the areas of strategy and planning, quality system oversight, compliance reporting, portfolio and product lifecycle management, product supply, and distribution.
Responsible for E2E support on appointed Medtech process e.g., repack/relabel, NC/CAPA, Change Control, Warehouse (DC/3PL/Distributor plus), complaint handling and support commercial quality team in execution of Quality Systems implementation and maintenance for Thailand and LCM countries (Laos, Cambodia, and Myanmar) including overseeing of 3PLs and Distribution Centres in order to meet the applicable regulatory and customer requirements and Johnson & Johnson policies and standards
This role reports solid line to Senior Commercial Quality Manager, SEA & India Cluster EP.
Key responsibilities:
Site quality management system activities:
- Adverse event and/or Health Authority reporting
Responsible to report adverse events/product quality issues are reported to the health authority in the site if required by local regulation, and ensures robust processes are in place for timely reporting and closure
- Change Control
Lead site change control management. Responsible to ensure process is followed and records are managed in a timely manner with proper impact assessment, monitoring are taken. Monitors related metrics and initiates actions for improvement.
- Complaints management
Lead the end-to-end complaint management for the site. Responsible to prepare and sign customer resolution letters when requested by complainant. Monitors trends, related metrics and initiates actions for improvement.
- Document control
Support and ensure site compliance to document lifecycle management.
- Labeling and packaging
Provides Quality support (such as updating quality agreements, issuing redressing instructions) in repack/relabel operation to ensure compliance to internal procedures and local regulations. Monitors related metrics and initiates actions for improvement.
- NC CAPA Management
Lead for NC/CAPA management. Responsible to ensure process is followed and records are managed in a timely manner with proper investigation, root cause analysis and corrective and preventive action taken. Monitors related metrics and initiates actions for improvement.
- Training Management
Support and ensure compliance to GxP training plan for quality system elements covered by the quality manual.
This role is also responsible for the metrics, communications, reports and non-conformance related to these areas
- Others assigned work from line manager to support the business and help to develop leadership skills 3PL and Distributor quality oversight
This role is responsible for the execution and compliance of Quality Management Systems elements applicable to the 3PL and Distributor as required per J&J standards and applicable local regulatory regulation, including: handling of storage, temperature controls, traceability, repack relabels, loaner set management, and NC/CAPAs.
Required Qualification and Core Competencies for the role:
Education:
At least BSc. in Science or Engineer or Pharmacy or equivalent from a reputable university preferably with excellence academic background
Professional Experience:
At least 1 year professional experience or leading in the field of Quality Assurance, Business Quality or related functions
Experience of quality audit
Excellent interpersonal, leadership and quality management skill exposure to quality standard e.g. ISO, GMP, GDP, RA requirements will be desirable
Experience of exposure to Regional communication
Capability to communicate and good coordination and interpersonal skills
Good command of written and spoken English and Thai language together with computer literacy
**Required Skills: **
Preferred Skills:
Audit Management, Business Behavior, Coaching, Compliance Management, Continuous Improvement, Data Analysis, Detail-Oriented, Goal Attainment, Internal Controls, Issue Escalation, Problem Solving, Process Oriented, Quality Control (QC), Quality Management Systems (QMS), Quality Standards, Regulatory Environment