QRM - Quality Analytics and Enablement Manager - C_MAT
Risk, Compliance, and Governance | Quality Management
Same job available in 30 locations
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Position Summary
The Team
The mission of Quality and Risk Management (QRM) is to manage the risk in our growing and increasingly complex business to improve financial performance and protect the firm’s assets and reputation. The Quality Program team sits within QRM and supports delivery quality by providing objective, timely, and actionable feedback to engagement teams and facilitating the identification of systemic quality issues across Industries and Offering Portfolios.
Recruiting for this role ends on 08/01/2026.
Work you’ll do
The Quality Analytics and Enablement Manager plays a pivotal role in supporting the firm’s commitment to quality and risk management. Reporting to the Quality Excellence Leader (QEL), this role will drive key components of the Quality Program, focusing on operational execution, risk analytics, continuous improvement, and stakeholder engagement. They will leverage data-driven approaches to identify emerging quality risks, translate insights into action, and support the adoption of Quality and Risk initiatives across the business. Core responsibilities for the role include:
Risk Analytics and Insights
- Drive the design, enhancement, and stewardship of advanced analytic tools, interactive dashboards, and dynamic methodologies that enable the proactive identification, quantification, and escalation of potential delivery risks across client engagements
- Lead the integration of leading analytics capabilities - such as data science, predictive modeling, decision intelligence, and data storytelling - to support informed decision-making and early intervention
- Conduct comprehensive analysis of multi-source risk data to detect underlying trends, anomaly drivers, and emerging risk patterns within client service delivery. Translate complex data findings into clear, actionable intelligence for Quality and Risk team members
- Provide Quality and Risk Leadership with timely, executive-level risk assessments and strategic insights that highlight key exposures and opportunities for strengthening risk posture
Stakeholder Engagement
- Keep a pulse on quality objectives and challenges across Quality and Risk teams
- Promote a bi-direction flow of information with the industry Quality Specialists (QS)
- Empower leaders with actionable insights and tools to drive adoption and effectively monitor portfolio health
Quality Program Oversight and Continuous Improvement
- Support the daily operations of the Quality Program, ensuring activities are executed smoothly
- Assist in implementing and deploying process improvements based on stakeholder feedback and best practices
A successful candidate will possess these skills:
- Machine learning and predictive modeling experience building and validating supervised and unsupervised models and translating model outputs into business decisions
- Data wrangling and engineering fluency, with the ability to source, clean, transform, and structure large and messy datasets from multiple sources in preparation for analysis and modeling
- Data visualization and storytelling, with the ability to design intuitive dashboards and visual narratives that communicate complex findings clearly to both technical and non-technical audiences
- Stakeholder engagement and cross-functional collaboration, with the ability to build strong working relationships, promote collaboration, and enable clear information sharing across Quality, Risk, and business stakeholders
- Analytical problem-solving and business insight, with the ability to understand the business context behind data to define hypotheses, structure analyses, refine insights, and draw actionable recommendations
Qualifications:
Required:
- Bachelor’s degree in business, analytics, finance, risk management, operations, information systems, or a related field
- 6+ years of relevant experience in analytics, risk management, quality, operations, program management, or a related field
- Experience with analytics and reporting tools (e.g., Power BI, Tableau, Alteryx, SQL, Python, DataRobot, advanced Excel) and GenAI / AI tools such as Claude AI (Anthropic)
- Ability to travel up to 25%, on average, based on the work you do and the clients and industries/sectors you serve.
- Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.
Preferred:
- **Certifications: **Relevant certifications in analytics, project management, or process improvement are a plus
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to: skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $116,200 - $229,100.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.
**Recruiting tips**
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**Benefits**
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
**Our people and culture**
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.
Our purpose
Deloitte’s purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.
**Professional development**
From entry-level employees to senior leaders, we believe there’s always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
As used in this posting, "Deloitte" means Deloitte Consulting LLP, a subsidiary of Deloitte LLP. Please see [https://www.deloitte.com/us/about](https://www.deloitte.com/us/about) for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles’s Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. **Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers**
Requisition code: 353286
Job ID 353286