Quality Analyst

Northrop Grumman Northrop Grumman · Aerospace · Mesa, AZ +1 · Mission and Quality Assurance

Northrop Grumman Defense Systems is seeking an experienced Quality Analyst to join their Armament Systems business site in Mesa, AZ. The role involves reviewing RFPs, developing QC/QA plans, driving quality policy deployment, ensuring AS9100 compliance, interfacing with customers on quality issues, leading investigations for defect prevention, managing customer complaints and warranty claims, and utilizing statistical methods for root cause analysis. The position requires strong problem-solving, technical writing, and communication skills, with knowledge of manufacturing processes and quality tools.

What you'd actually do

  1. Work with Contracts to review Requests for Proposals/Quotations and provide QC/QA plan to support customer requirements and provide quality direction for solicitations.
  2. Drive quality related policy deployment objectives for department including quality metrics. Progress toward quality goals including, Warranty Failures, and Out of Box (OOB) failures. Participate in efforts to improve metrics.
  3. Ensure all requirements from contracts and AS9100 are properly communicated and accomplished within assigned programs.
  4. Interface with customer personnel and facilitate the resolution of quality issues and concerns.
  5. Work with Operations to initiate effective containment, investigation, and countermeasure activities to prevent further defect outflow both in-house and to Customers.

Skills

Required

  • 6 years of professional experience in Quality or Manufacturing environment
  • Minimum 2 years of experience with quality tools and analysis in a manufacturing environment
  • Knowledge of various manufacturing processes: milling, turning, surface coatings, , and electrical/mechanical assembly.
  • Strong problem solving, presentation and technical writing skills.
  • Knowledge of quality principles and tools (problem analysis, statistical tools, design of experiments, reliability, control charts and other quality methodologies)
  • Strong verbal and written communication skills with internal / external customers.
  • Ability to travel domestically and internationally as required.
  • Basic PC skills including knowledge of MS Office products.

Nice to have

  • ASQ CQA, CQE or Green Belt certification
  • Experience with TIPQA, Solumina, Costpoint or SAP
  • Experience working with DCMA or other government agencies