Driving and providing actionable insights, analyses, and recommendations to the leadership team and marketing teams across Chase Card Services including card acquisitions, existing portfolios, and product teams to grow the business.
As a Quant Analytics Manager, Vice President in the Consumer and Community Banking - Card: Reporting & Automation Team, you will be focused on cross-channel and cross-product analytics and data visualization; that is, focused on analyzing our customers across various card products and lines of business, designing and building dashboards with Tableau Agentic AI & Insights, agent orchestration and planning with existing BI dashboards, data pipelines, and trend alerting, visualizing data and insights for the executives, and promoting our business growth and holistic marketing strategies by providing innovative ideas as well as actionable insights.
Job Responsibilities:
- Design, develop, and maintain customer dashboards for the CCB Card D&A group and teams across Chase Card using data visualization tools such as Tableau.
- Interpret and analyze the insights from Tableau-based dashboards & interactive analytic suites to identify and present actionable opportunities and monitor the comparative effectiveness of various initiatives across Card teams.
- Package and present data and insights in an executive and visualized format.
- Identify key growth areas and opportunities and communicate recommendations to the Card leadership team and various marketing teams across Chase Card Services to influence and fine-tune our marketing strategies.
- Collaborate with cross-functional strategy teams within Card to design and deliver customized analysis and strategic roadmaps and synthesize the data into actionable insights to influence and drive business and marketing strategies for the Card businesses.
- Identify opportunities to improve our card marketing cost efficiency and drive sustainable business growth.
- Manage a ~3 member team and lead the deliverables for the group
- Work on creating the Roadmap for Cards Visualization
- Leverage Data Science / Advance Analytics / ML Tools to solve complex business problems
Required Qualifications, Capabilities, and Skills:
- Bachelor's degree in a quantitative discipline such as business, finance, economics, engineering, statistics, information system, or mathematics;.
- 10+ years of relevant experience in data visualization, analytics, and data-driven strategic marketing role(s).
- Strong Tableau and Tableau Server knowledge and skills;
- Strong communication skills and being able to communicate and interact effectively with leadership team to deliver insightful customer analyses and actionable recommendations
- Ability to analyze, interpret and translate metric performances into insights and recommendations, and package and present projections, performance trends, and performance outlooks in an executive format
- Experience with data automation or data wrangling ETL tools such as Alteryx
- Expert in SAS/SQL. Proficiency with programming languages such as R/Python
- Experience with manipulating large and complex databases and developing appropriate data models to evaluate and solve business problems
- Attention to detail, problem solving, analysis, intellectual curiosity, continuous improvement, risk management
- Demonstrated problem solving skills, especially in a fast-paced environment.
Preferred Qualifications, Capabilities, and Skills:
- Understanding of the key drivers within the credit card P&L is preferred.
- Experience working with Digital platform and tools like Adobe Analytics is a plus
- other visualization designing tools such as Illustrator or equivalent is a plus
- Master’s degree in a STEM field preferred