Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description: Oversee critical infrastructure design and operations. Review and approve Corporate Real Estate change control process in critical environments. Develop, review and revise infrastructure design standards. Manages compliance processes for approximately 200 Tier 2 and 3 Critical Facilities worldwide. Directly responsible for ensuring 100% uptime of the Bank's most critical assets. Provides technical recovery support world wide in the event of a critical building environmental outage. Interface with client senior managers in T&O, GCIB and Call Centers to insure proper use of scarce critical infrastructure. Typically has 10+ year of related experience.
**Position Summary: **
The manager will lead a team of highly skilled technicians and serve as a key liaison between internal departments and external partners. Their leadership ensures that all systems operate at peak performance, supporting business continuity and service reliability. The complexity and criticality of this environment demand a dedicated professional to uphold operational excellence and compliance standards.
**Responsibilities: **
- Oversee daily operations and maintenance of all critical facility systems including HVAC, UPS, generators, switchgear, fire suppression, and BMS.
- Lead and manage a team of facility engineers and technicians, ensuring adherence to safety protocols and operational standards.
- Develop and implement preventive and predictive maintenance programs.
- Coordinate with IT, security, and construction teams for infrastructure upgrades and capacity planning.
- Monitor and analyze system performance metrics to ensure operational efficiency and compliance.
- Manage vendor relationships and service contracts for facility-related services.
- Respond to emergency situations and lead incident management and root cause analysis.
- Ensure compliance with local, state, and federal regulations, as well as internal policies and industry standards (e.g., Uptime Institute, NFPA, ASHRAE).
- Maintain documentation including SOPs, MOPs, EOPs, and asset inventories.
- Support budgeting and cost control for facility operations and capital projects.
**Required Qualifications: **
- 7+ years of experience in mission-critical facilities operations, preferably in data center environments.
- Strong knowledge of electrical and mechanical systems, including high-voltage systems, chilled water systems, and emergency power systems.
- Proven leadership and team management experience.
- Familiarity with CMMS platforms and building automation systems.
- Excellent problem-solving, communication, and organizational skills.
- Certifications such as PMP, CFM, or Data Center-specific credentials (e.g., DCEP, CDCP) are a plus.
- On-site presence required with availability for on-call support and emergency response.
- May involve lifting, climbing, and working in confined spaces or high-voltage areas.
- Rotational shift coverage may be required depending on operational needs.
Shift:
1st shift (United States of America)
**Hours Per Week: **
40