Job Description:
Chewy requires a strategic, people-first Regional Fulfillment Center Maintenance Manager to direct maintenance and reliability activities across fulfillment centers in the East region! This leader will put network strategy into regional practice using a structured operating cadence, managing performance, cultivating talent, and unifying standards across locations. The Regional Fulfillment Center Maintenance Manager holds a significant leadership role, responsible for growing Maintenance Managers and improving succession depth while driving safety, reliability, and cost performance! Are you ready to join the Pack?
Reporting & Scope
- Reports to: Associate Director, Maintenance & Reliability
- Manages maintenance operation results within a specified East region of fulfillment centers
- Requires proficiency in both MHE/automation systems and base building fundamentals
What You’ll Do:
Regional Leadership & Execution
- Take responsibility for regional results in safety, reliability/uptime, cost, and people outcomes, ensuring consistent application of maintenance standards across sites.
- Lead implementation throughout the region, guaranteeing completion of network priorities and ongoing outcomes.
- Establish and run a strong regional operating cadence to review important metrics, remove barriers, and accelerate best-practice adoption across sites.
People Leadership
- Lead through Maintenance Managers and site leadership: mentor, develop, and hold leaders accountable to expectations, standard work, and outcomes.
- Build bench strength: talent reviews, succession planning, promotion readiness, and targeted development plans for site leaders.
- Reinforce a culture of ownership, high standards, and psychological safety—where performance and accountability are clear and consistent.
Standardization & Continuous Improvement
- Drive consistency in maintenance execution: planning and scheduling within the field, PM compliance, work quality, defect elimination, and pathways for addressing critical issues.
- Identify systemic gaps and partner with cross-functional collaborators to implement durable corrective actions.
Cross-Functional Partnership
- Partner with Operations, Safety, Finance, Engineering and external vendors to align priorities, unblock execution, and ensure operational readiness.
What You’ll Need
- 8+ years of progressive experience in maintenance, reliability, facilities, or industrial operations; multi-site leadership strongly preferred.
- Demonstrated ability to lead leaders (manager-of-managers), build talent pipelines, and drive accountability.
- Bachelor's Degree Required
- Strong working knowledge of:
MHE/automation, conveyance/sortation systems, and reliability practices
1. Base building systems and facility asset fundamentals
- Established track record of advancing safety, uptime, cost, and collective performance.
- Financial competence: operating cost management, basic CAPEX/OPEX understanding, and performance tradeoffs.
- Willingness to travel regularly within the assigned region (anticipated 30–50%, based on network needs).
Why This Role Matters
This role improves regional execution, regular cadence, standard work, and channels for managing critical issues—while crafting a clear leadership growth track for strong operators who want broader impact without leaving the execution lane!
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact CAAR@chewy.com.
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