Every day, incredible things happen at Apple. What will you make happen? At Apple, fresh ideas quickly turn into groundbreaking products, services, and customer experiences. Bring your passion and dedication, and there’s no limit to what you could achieve. Apple is looking for a collaborative, experienced, and highly motivated Senior Manager to lead our Reseller Operations team. This is an exciting opportunity to grow a team and build the operational capabilities needed to support Apple's diverse markets across the region. If you are passionate about leading and inspiring others, fostering cross-functional partnerships, and driving continuous innovation in supply chain execution and product fulfilment, we would love to hear from you!
Description
In this role, you will act as the voice of our Channel partners and Sales teams within EMEIA Operations, ensuring that regional priorities are clearly understood and actioned. You will embrace the unique opportunities of diverse markets, partnering closely with the Channel Sales team to develop and support key sales goals for both direct and indirect Resellers. Operating in a highly collaborative matrix environment, you will drive alignment across Sales, Sales Finance, and Worldwide Reseller Operations to ensure we consistently show up for our partners as “One Apple.”
Responsibilities
Team Leadership: Lead, mentor, and empower a high-performing team to adapt to Apple’s evolving business needs. Continuously champion improvements in processes, tools, and systems. Partner Engagement: Take a customer-focused approach to understand diverse regional markets. Actively listen, learn, and translate data and insights into actionable strategies that support our channel partners’ growth. Cross-Functional Collaboration: Work closely with Sales and Sales Finance to align strategies for specific partners and countries. Share clear analytics to guide focus areas and joint action plans. Operational Excellence: Drive a management system that ensures continuous improvement in service levels, demand planning, inventory assortment, and the digital customer experience. New Product Introduction (NPI): Actively participate in NPI planning to ensure smooth, timely product transitions and collaborate across teams to reduce time-to-market. Supply Demand Management (SDM): Partner closely with SDM teams to optimise weekly channel sell-through. Provide informed input to demand forecasting and collaborate on allocation strategies during times of product constraint. Project Leadership: Identify and lead key initiatives that deliver measurable benefits in planning optimisation, customer fulfilment, sell-through maximisation, and cost savings. Collaborate with Operations & Geo Expansion Business Process Re-engineering (BPR), Sales BPR, and other teams to execute capital and non-capital projects. Global Alignment: Act as the primary communication link with the Worldwide Reseller Operations organisation, fostering strong partnerships and sharing best practices across global regions.
Minimum Qualifications
Bachelor’s degree. 8+ years of relevant work experience in a Planning, Logistics, Retail, Finance, or Operations within a fast-paced product-driven industry. 3+ years of experience at a senior management level, with a demonstrated track record of hiring, motivating, and developing diverse teams and people managers. Demonstrated experience in product planning, demand forecasting, inventory management, and supply chain management.
Preferred Qualifications
Strategic Vision: Ability to see the ‘big picture’ and contribute to shaping the future of Apple's Operations capabilities, with a continuous improvement focus. Problem Solving: A proactive, creative thinker who can identify practical ways to optimise the supply chain, manage execution details, and implement new tools. Communication: Exceptional listening, communication, and presentation skills (experience with Keynote is a plus), bringing positive energy to every interaction. Analytical Skills: Strong analytical capabilities, with the ability to evaluate complex data and present clear, actionable insights to executive leadership. Influence & Autonomy: Ability to operate autonomously and build influence across a matrix organisation. Comfortable navigating differing viewpoints and advocating confidently for strategic decisions. Growth Mindset: A strong desire to learn, with the ability to actively seek out, accept, and integrate feedback from diverse perspectives. Organisation: Excellent organisational skills to manage competing priorities, meet deadlines, and maintain an effective management system for the team.
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