Career Area:
Product Support
Job Description:
**Your Work Shapes the World at Caterpillar Inc. **
When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Regional Service Manager - MWM Brno (m/f/d)
MWM / Caterpillar Energy Solutions – Czech Republic
MWM, a subsidiary of Caterpillar Inc., is a global leader in highly efficient gas engine technology and power generation solutions. Our service organization plays a key role in supporting customers throughout the entire lifecycle of their energy systems. As we continue strengthening our regional service capabilities, we are looking for an experienced and motivated professional to lead our service operations.
You will be based in Brno while frequently travelling across the region.
Strengthen our growing service team as:
Regional Service Manager (m/f/d)
What will be your task at this position?
- Lead, motivate and develop regional service teams to ensure operational excellence
- Manage Customer Service Managers and oversee both commercial and technical aspects of daily service operations
- Ensure effective planning, execution and quality of service activities across the region
- Drive performance through KPI monitoring (revenue, backlog, margin, EHS, inventory) and regular forecasting
- Maintain an overview of team capabilities, identify development needs and support long‑term headcount planning
- Represent the company in escalated warranty and goodwill cases, ensuring professional customer handling
- Promote and strengthen the EHS culture within the service organization
- Build and maintain strong relationships with key customers, partners and suppliers
- Support sales and business development teams in identifying new service opportunities and developing service solutions
- Ensure adherence to internal processes, compliance standards and business rules
What do we expect from a suitable candidate?
- Technical or vocational education (job training, technical training or university degree)
- Experience in service operations, ideally leading technical teams or leaders — beneficial
- Strong leadership skills, including conflict resolution and team development
- Good understanding of service business processes, customer interaction and operational planning
- Business‑oriented mindset with basic legal and financial awareness
- Excellent communication skills with a strong customer focus
- High level of self‑motivation and ability to work independently
- Ability to travel within the region as required
- Fluency in English
What are we offering to you?
- A key leadership role in a growing and strategically important service organization
- Excellent opportunities for professional development within a global industry leader
- A positive and collaborative work environment
- Attractive remuneration package
- The stability, expertise and resources of Caterpillar combined with the agility of a specialized energy solutions team
Any offer of employment may be conditioned upon the successful completion of a background screening.
This position requires working onsite five days a week.
Visa Sponsorship is not available for this position.
Posting Dates:
Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
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