Job Responsibilities
- Support the Governance Program Lead in coordinating and executing governance activities across Card & Connected Commerce business lines.
- Monitor and ensure adherence to regulatory requirements, firmwide policies, and standards across multiple governance domains.
- Prepare, review, and distribute monthly and quarterly governance reports, including regulatory updates, project statuses, and escalation items for business stakeholders.
- Maintain accurate records of governance activities, meeting materials, and escalation evidence for audit and compliance purposes.
- Participate in governance forums, councils, and business practices meetings, documenting key discussions and action items.
- Identify and escalate potential risks, regulatory issues, and exceptions to the Governance Program Lead and relevant committees.
- Support the execution of annual impact assessments and policy compliance reviews, ensuring completion across business units.
- Collaborate with cross-functional teams to gather data, analyze processes, and recommend improvements to strengthen the control environment.
- Leverage tools such as Tableau, Alteryx, SharePoint, Jira, Microsoft Office Suite, and Confluence for data analysis, reporting, and documentation.
- Update procedures and documentation regularly to reflect business changes and maintain audit-ready evidence.
- Assist in coordinating internal and external audit deliverables, facilitating communication and ensuring alignment with compliance requirements.
- Analyze business requirements and translate them into well-designed, high-quality data solutions, including build and test activities.
- Partner with business solution owners to elicit, define, and validate requirements for data products and analytics solutions.
- Maintain a continuous learning mindset, staying current on emerging technologies and automation platforms, and applying new tools where appropriate.
- Demonstrate a commitment to excellence through strong professional judgment, integrity, ownership, and disciplined execution.
- Build and sustain strong relationships with internal stakeholders to anticipate needs and deliver value through analytics, insight, and proactive engagement.
- Provide guidance and oversight to team members to ensure timely delivery and adherence to established practices, controls, and quality standards.
Required Qualifications, Capabilities, and Skills
- Minimum of 5 years of experience in the financial services industry, specifically in Regulatory Operations, Controls, Compliance, Risk, or Audit.
- Strong problem-solving skills and ability to work independently in a fast-paced environment.
- Demonstrated ability to manage tight delivery timelines, remain calm under pressure, and adapt to changes.
- High proficiency in project management, with proven ability to manage multiple priorities and deliverables.
- Excellent analytical and problem-solving skills, with the ability to provide sound recommendations to business partners.
- Strong technical skills with Jira, Confluence, Tableau, AI (LLM), and Alteryx.
- Advanced proficiency in Microsoft Office Suite, including Excel, PowerPoint, and SharePoint.
- Strong written and verbal communication skills, with confidence in communicating internally at all levels, especially with leadership audiences.
- Collaborative team player who thrives in working with teams across the company to achieve shared objectives.
Preferred Qualifications, Capabilities, and Skills
- Experience with writing code using Python or another programming language in a work-related capacity.
- Ability to clearly define and articulate business requirements, bridge the gap between business and technical teams, and summarize information into concise high-level points.
- Demonstrated ability to manage tight delivery timelines and adapt to unexpected circumstances in dynamic environments.