Join our Wholesale Lending Services Controls Governance team, where you’ll help shape a robust risk framework and partner with stakeholders to ensure operational excellence. We value your attention to detail, clear communication, and collaborative spirit as we work together to mitigate risk and drive continuous improvement.
As a Control Manager in Wholesale Lending Services Controls Governance, you play a pivotal role in maintaining a sustainable, disciplined end-to-end control environment. You partner with Firmwide Program teams to assess requirements, guide business stakeholders, and ensure regulatory and policy standards are met. Your work helps identify and escalate issues with urgency, facilitates timely remediation, and fosters strong collaboration across all levels of the organization.
Job Responsibilities:
- Drive continuous improvement initiatives and assess changes across policies, standards, and processes to surface and communicate potential gaps or enhancements.
- Ability to review policy/standards and work with control managers and business partners to determine applicability to business processes and CORE controls.
- Strong communication and organizational skills, and stakeholder response tracking to ensure timeliness and accuracy of responses to Firmwide and Commercial & Investment Bank (CIB) centralized governance teams.
- Assist in the development and management of governance deliverables to support Wholesale Lending Services.
- Conduct metrics monitoring, collaborating with global and local stakeholders on metrics requiring escalation or resolution.
- Act as a key point of contact to foster collaboration between stakeholders and functional groups globally.
- Lead change management with respect to Firmwide and CIB program requirements and influence stakeholders.
- Support the development and implementation of reference materials and communications, and facilitate stakeholder meetings, including preparation of materials and takeaways.
- Present governance program updates to senior stakeholders with clear, concise status and risk narratives.
Required Qualifications, Capabilities, and Skills:
- Bachelor’s degree and at least five years of Banking and Financial Services experience across controls, audit, quality assurance, operational risk management, project management, governance, metrics reporting, or compliance.
- Ability to work with multiple stakeholders across geographies and functions.
- Excellent written and verbal communication with the ability to facilitate stakeholder meetings and interact effectively across all organizational levels.
- Strong critical thinking and data-driven problem solving, with the ability to deliver high-quality results independently and within teams.
- Strong organization and multi-tasking to meet deadlines across multiple assignments, proficiency with MS Office, and flexibility to work shifts.
Preferred Qualifications, Capabilities, and Skills:
- Experience running regulatory program governance and oversight in a global bank, partnering across the three lines of defense.
- Hands-on experience with monitoring frameworks, metrics design, issue detection, root-cause analysis, and remediation tracking.
- Foundational knowledge and experience working with AI/LLM.
- Experience presenting concise program updates to senior stakeholders; comfortable navigating change and consistently providing credible challenge to influence stakeholders.
To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).