Relationship Manager - Customer Growth, Business Cards & Payments (Grand Rapids, Kalamazoo, Lansing - MI)
Territory: Includes Grand Rapids, Kalamazoo, Lansing - MI
**Level: **Manager (Individual Contributor)
About Business Cards & Payments (BC&P)
Build the Future: At BC&P, we bring a builder's mindset to work, just like the business owners we serve. Small businesses are a different kind of customer. They're the people turning ideas into opportunities, and opportunities into livelihoods. When we build for them, we build something bigger. That's why we have a high bar for quality. We own the work end to end, turning today's insights into tomorrow's results, together.
- We're relentlessly curious.
- We ask the hard questions.
- We make space for the best ideas to win.
Because that's how we create impact we can be proud of.
About the Team:
Our Customer Growth team works with Business Owners to create long term meaningful relationships. Our goal is to understand their business and how our products and services can help them to be more successful and achieve their business goals. Through a consultative approach, we help Business Owners optimize the rewards and benefits they receive from our products and help them leverage Capital One products to increase their profitability. We serve as trusted advisors, and informed teachers guiding business owners. Our field-based team is present in the lives of our customers and engaging with them in their community and workplace.
You will be instrumental in assisting businesses to thrive and grow. The ideal candidate will have an entrepreneurial spirit and serve as an advocate for our customers. They will be innovative and highly organized. You will need to drive business results while delivering superior service to our customers. Independent, results-driven, goal-oriented, self-starters will thrive within our organization. You will be responsible for growing customer purchase volume in your assigned territory. You will be responsible for all aspects of the sales cycle.
This includes outreach to business owners to set appointments, assessing the needs of current customers using a consultative approach, and driving existing account engagement. This person needs to be process-oriented and highly organized. You will be expected to educate customers on the Capital One value proposition and solutions to benefit their businesses.
General Responsibilities:
- Use insight and consultative selling techniques to teach current customers how they can leverage payment solutions (purchasing, travel, and electronic account payable) to positively impact their business
- Learn the purchasing needs and behaviors of our current customers.
- Analyze the total business spend to identify additional opportunities to leverage our products and services
- Build broad and technical product knowledge and an understanding of how customer processes work with our products and services
- Assist our customers with incorporating our products into their purchasing platform and bookkeeping software
- Maintain and update CRM systems to ensure data compliance
- Drive incremental charge volume on the card with existing customers
Competencies:
- Ability to secure appointments directly with customers
- Proven experience growing existing customers in the field
- Relationship building and strategic selling skills
- Strong organizational, interpersonal, telephone and PC Skills
- Excellent needs-based oral presentation skills
- Project and process management, interpersonal influence, networking, project ownership, and workflow management skills
Basic Qualifications:
- At least 3 years of sales experience
Preferred Qualifications:
- Bachelor's Degree
- 5 years of outside customer sales experience as an individual contributor, driving new acquisition and managing a client portfolio
- 1 year of experience working with Small Businesses Customers
- 1 year of experience in the financial services industry
- Proficiency using Salesforce.com
- Proficiency using Google Suite
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
Sales Territory: $100,000 - $135,000 for Customer Development Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.
No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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