At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Customer Management
**Job Sub Function: **
Customer Service Operations
Job Category:
Professional
All Job Posting Locations:
Toronto, Ontario, Canada
Job Description:
Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.
Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.
Learn more at https://www.jnj.com/innovative-medicine
We are searching for the best talent for a Specialist, CSS, REMS EVALUATION, North America to be based in Titusville or Somerville New Jersey with alternative locations in Toronto, Canada.
About the Role
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at https://www.jnj.com/
The REMS Evaluation Specialist is the subject matter expert (SME) for REMS EVALUATION products. The Specialist provides superior key analytics and accelerates growth by building strong and collaborative relationships. The Specialist seeks out new Business Development opportunities to streamline and enhance the Customer Service function. This position will require in-depth knowledge of each operating company’s policies and procedures. This position will require in-depth knowledge of FDA/DEA requirements and the varying Elements to Assure Safe Use per REMS EVALUATION product. Must possess high-level multi-tasking and organizational skills.
Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s)
United States - Requisition Number R-073332
Canada - Requisition Number R-075901
Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.
Key Responsibilities:
**Daily Operations: **
The successful candidate will be the Subject Matter Expert (SME) REMS Evaluation process Steps FDA REMS Evaluation Requirements Documentation ETASU Provides training content and continuously provides knowledge transfer to the team. They will become an expert in all systems within the business Supports Business Manager processes.
**Quality: **
They will perform routine trending on all customer/order issues and concerns. They will function as a Subject Matter Expert in all REMS Evaluation matters and audits. She/He will perform routine tasks in document management system. The successful candidate will run key reports on a daily, weekly, monthly, annual basis Performs necessary analytics and addresses any concerns.
Business Development:
This person will function as a Key point person on all new REMS EVALUATION required product support and launches. She/He will develop process improvements and efficiency gains They will proposes ideas and gains acceptance. They will implements project plans, implements projects and Communicate findings and lessons learned.
Qualifications:
Education:
- · University degree is required.
Experience & Skills (Required):
- Minimum of 5 years of in-depth business knowledge and customer focus.
Core Competencies:
- In depth knowledge of current ERP systems.
- Adept organizational, verbal and written communication skills.
- Works independently.
- Able to influence without direct reporting responsibility
- Serves as subject matter expert for the businesAdvanced problem solving and strong analytical experience.
- Ability to work in a dynamic environment, managing achievement of competing priorities and deadlines
Anticipated Pay Range: 65,000 - 89,915
Under current guidelines, this position is eligible for a discretionary performance bonus.
The Company uses Artificial Intelligence in its assessment of applicants.
This job posting is for an existing position.
Required Skills:
Preferred Skills:
Analytical Reasoning, Business Behavior, Customer Centricity, Customer Intelligence, Customer Service Philosophy, Customer Support Operations, Customer Support Platforms, Customer Support Policies and Procedures, Customer Support Trends, Data Analysis, Execution Focus, Issue Escalation, Mentorship, Order Processing, Service Excellence, Service Request Management
The anticipated base pay range for this position is :
Additional Description for Pay Transparency: