Renewal Manager, US Commercial

Samsara Samsara · Enterprise · Austin, TX · Remote · Renewals

This is a Renewal Manager role at Samsara, a company focused on the Connected Operations Cloud for physical operations. The role involves leading a team of Renewal Account Executives to drive customer retention, achieve renewal targets, and ensure forecast accuracy within the commercial customer base. It requires sales management experience, strong coaching and negotiation skills, and the ability to analyze data to identify performance improvement areas. The role is primarily focused on sales operations and customer retention within a mature product environment.

What you'd actually do

  1. Lead and coach a team of Renewal Account Executives to consistently achieve and exceed renewal and retention targets
  2. Drive accurate renewal forecasting and pipeline visibility, ensuring clear visibility into risk and upside
  3. Partner with Sales, Customer Success, Finance, and Legal to align on renewal strategy and account planning
  4. Support complex or high-value negotiations to ensure strong commercial outcomes while preserving long-term relationships
  5. Implement consistent inspection frameworks to improve execution and win rates

Skills

Required

  • Sales management experience
  • SaaS sales experience
  • Renewals experience
  • Account management experience
  • Sales forecasting
  • Negotiation skills
  • Team leadership
  • Salesforce proficiency

Nice to have

  • Coaching skills
  • Cross-functional collaboration
  • Communication skills
  • Ability to operate in a fast-changing environment

What the JD emphasized

  • 2+ years of sales management experience
  • 6+ years of overall SaaS sales, renewals, or account management experience
  • Proven track record of leading teams to exceed revenue or retention targets
  • Experience in high-velocity, quota-driven sales environments
  • Strong deal coaching and negotiation skills
  • Demonstrated ability to drive forecast accuracy
  • Experience hiring, training, and developing sales professionals