At ClickUp, we’re not just building software. We’re architecting the future of work! In a world overwhelmed by work sprawl, we saw a better way. That’s why we created the first truly converged AI workspace, unifying tasks, docs, chat, calendar, and enterprise search, all supercharged by context-driven AI, empowering millions of teams to break free from silos, reclaim their time, and unlock new levels of productivity. At ClickUp, you’ll have the opportunity to learn, use, and pioneer AI in ways that shape not only our product, but the future of work itself. Join us and be part of a bold, innovative team that’s redefining what’s possible! 🚀
ClickUp is looking for a talented Renewal Specialist to engage with our customers throughout the year to ensure timely contract renewals, drive customer retention, and identify expansion opportunities. You will play a key role in securing renewals, mitigating churn, and expanding revenue through upsell and cross-sell motions.
As a valued member of our Growth organization, you will join a global Renewals Team and collaborate closely with Account Executives, Finance, Legal, Customer Success, and Sales Leadership to optimize renewal strategies. You will also continuously improve playbooks, processes, and forecasting accuracy to enhance efficiency and maximize retention.
What you’ll do
- Own and manage the end-to-end renewal process, from customer outreach and commercial negotiation to contract confirmation and execution.
- Build renewal strategies that balance customer requirements with internal pricing guardrails, commercial rules of engagement, and revenue targets.
- Collaborate cross-functionally with Customer Success, Finance, Legal, and Sales to drive customer retention, ensure contract accuracy, and secure on-time renewals.
- Negotiate renewal terms, pricing adjustments, seat right-sizing, contract length, and packaging to align with customer needs and company objectives.
- Maintain a rolling 90‑day renewal forecast by segment and/or territory with accurate close dates, risk flags, and expected outcomes.
- Proactively identify expansion signals and generate upsell, add-on, and cross-sell opportunities based on product usage, adoption data, and evolving customer needs.
- Assess customer health and risk indicators, escalating churn risks early and partnering with internal teams on save strategies.
- Enhance renewal playbooks, outreach sequences, and internal workflows to improve account retention and increase ARR.
- Ensure accurate CRM hygiene by updating renewal stages, notes, close dates, and documentation in Salesforce and internal reporting tools.
- Handle escalations related to contract questions, pricing exceptions, term adjustments, and customer concerns, ensuring smooth contract execution.
- Collaborate with Legal on redlines, amendments, and non-standard terms to ensure compliance with internal policies.
- Identify and address operational or process gaps to improve efficiency, reduce friction, and optimize the overall renewal workflow.
What you’ll need
- Minimum of 2 years of experience in B2B sales, account management, renewals, or customer success, ideally within SaaS.
- Proven experience managing the full renewal cycle, including customer engagement, quote creation, negotiation, expansion identification, and contract closure.
- Strong interpersonal, negotiation, and communication skills, with the ability to build trust, manage objections, and maintain lasting customer relationships.
- Motivated, results-driven, and proactive, with a customer-first mindset and the ability to operate in a fast-paced, quarterly target-driven environment.
- Experience partnering cross-functionally with Sales, Finance, Legal, and Customer Success teams to meet retention and revenue goals.
- Ability to analyze usage data, product adoption patterns, and customer health indicators to inform renewal strategies.
- Proficiency in CRM systems such as Salesforce (required), with familiarity in forecasting and reporting tools (e.g., Tableau, Gainsight).
- Exceptional attention to detail, organizational discipline, and ability to manage a high-volume portfolio with accuracy and speed.
- Problem-solving mindset with a strategic and empathetic approach to customer interactions.
Unsure if you meet all the qualifications of this job description but are deeply excited about the role? We hire based on ambition, grit, and a passion for improving the way people work. If you think ClickUp is the company for you, we encourage you to apply!
At ClickUp, we assess every candidate based on the potential impact they can have. We hire the best people for the job and support each person’s journey to build their boldest career.
**Equal Opportunity Employer **
ClickUp is an Equal Opportunity Employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.
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