Renewals Manager

Synthesia Synthesia · Multimodal · Austin, TX · Commercial

The Renewals Manager will drive future growth by navigating commercial/contractual discussions with customers and retaining revenue at scale. This role partners with Product, Customer Enablement, and RevOps to design, test, and implement scalable digital engagement and adoption solutions. The manager will collaborate with commercial teams for a cohesive renewal experience, engage in business-level and technical conversations with C-suite executives at emerging and mid-market customers, and architect automated programs to support adoption at scale. The ideal candidate has 3+ years of Sales, Customer Success, or Account Management experience in enterprise b2b SaaS, manages a high volume of accounts using various tools and automation, and has a solid understanding of Enterprise SaaS applications. Responsibilities include owning and driving the renewals process, engaging with key decision-makers, maintaining and reporting a rolling 120-day forecast, negotiating and executing renewal contracts, preparing proposals, and identifying upsell/cross-sell opportunities.

What you'd actually do

  1. As a Renewals Manager at Synthesia, you will drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
  2. You will partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
  3. You will work very closely with the commercial teams to create a cohesive renewal experience for customers
  4. You will engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
  5. This is an ideal role for an individual who wants to expand their career with a fast-growing software company and is energized by combining customer engagement with architecting automated programs to support adoption at scale

Skills

Required

  • 3+ years of Sales, Customer Success, Account Management experience, preferably within an enterprise b2b SaaS organization
  • Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
  • Solid understanding of Enterprise SaaS applications
  • Consistent track record of achieving personal and team goals
  • History of thriving in a rapidly-changing environment
  • Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
  • Own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
  • Actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments
  • Maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
  • Negotiate and execute renewal contracts
  • Prepare proposals, including renewal rate calculations, verify contracts, review terms and conditions
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth

Nice to have

  • partner with Product, Customer Enablement, and RevOps in helping design, test, and implement digital engagement and adoption solutions that are scalable and robust
  • work very closely with the commercial teams to create a cohesive renewal experience for customers
  • engage in business-level and technical conversations at multiple levels of the organization, including the C-suite at emerging and mid-market customers
  • energized by combining customer engagement with architecting automated programs to support adoption at scale

What the JD emphasized

  • drive our future growth by navigating commercial / contractual discussions with customers and retaining revenue at scale
  • design, test, and implement digital engagement and adoption solutions that are scalable and robust
  • architecting automated programs to support adoption at scale
  • Experience managing a high volume of accounts and leveraging a variety of tools and automation to engage with customers at scale
  • Ability to grow business in a strategic manner, i.e. creating new processes and initiatives
  • You will own, drive, and lead the renewals process in collaboration with the rest of the customer success team to preserve and expand customer contracts.
  • You will maintain and report an accurate rolling 120-day forecast of renewals and accurately forecast renewal pricing, timing, and risks
  • You will negotiate and execute renewal contracts