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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Are you a driven and results-oriented individual looking for an exciting career opportunity at a global leader in the tech industry? Look no further! Salesforce is seeking a highly motivated and experienced Renewals Manager to join our dynamic team. In this role, you will play a crucial part in managing and maximizing the renewal process for our valued customers. As a successful candidate, you will possess strong communication skills, exceptional attention to detail, and a passion for customer success. If you thrive in a fast-paced environment and have a proven track record in driving renewals, we want to hear from you! Read on to learn more about this exciting opportunity.
Responsibilities :
- Develop and implement strategies to drive customer renewals and maximize revenue for the company.
- Maintain and strengthen relationships with existing customers by providing exceptional customer service and support.
- Manage the renewal process from start to finish, including identifying potential risks and proactively addressing them.
- Collaborate with cross-functional teams, including sales, customer success, and product, to ensure a seamless and successful renewal process.
- Analyze customer data and usage patterns to identify opportunities for upselling and cross-selling.
- Communicate effectively with customers to understand their needs and address any concerns related to the renewal process.
- Proactively identify and resolve any issues or roadblocks that may impact the renewal process.
- Stay updated on industry trends and best practices related to renewals and customer success.
- Maintain accurate and up-to-date records of all customer interactions and renewal details.
- Utilize Salesforce technology and tools to manage and track renewal activities and progress.
- Meet or exceed renewal targets and contribute to the overall revenue goals of the company.
- Provide regular reports and updates on renewal activities and performance to management.
- Continuously strive to improve processes and procedures to enhance the renewal experience for customers.
- Represent the company and its values in a professional and positive manner at all times.
- Mentor and train other team members as needed to ensure a strong and cohesive renewal team.
Salesforce is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.
At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $71,400 - $95,550 annually. Your recruiter can share more about the specific salary range for the job location during the hiring process. There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $78,540 - $105,140 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.