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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for a Renewals Manager to join our growing team. You will build strategic relationships with Sales, Customer Success, Finance, and Operations in order to minimise attrition, accurately forecast risk, and drive customer success. You will be responsible for identifying and analysing risk during the customer contract term by engaging with customers and internal collaborators to resolve underlying issues while optimising the financial outcome, maintaining accurate forecasts, and adhering to all Salesforce policies.
Responsibilities
- Be the renewals owner for resolving complex customer issues and mitigating potential attrition during the contract term.
- Provide accurate 90-day rolling forecasts for your assigned renewal region through diligent maintenance of renewal opportunities.
- Leverage existing processes and reporting, as well as performing detailed forensic analysis (usage and contract) for early identification of potential attrition.
- Act as the subject matter expert and provide guidance to the extended team on optimal resolutions.
- Work closely with Sales, Customer Success, Finance, Pricing, Legal, and the Renewals team to streamline the resolution process, including notifications and approvals.
- Be responsible for the creation of replacement contracts and detailed quotes with approvals.
- Provide renewals management with regular status updates, concise summaries of highly complex issues, accurate transparency into forecasted attrition, and escalate as needed.
Minimum Requirements
- Proven success in Sales, Renewals, Operations, or Account Management.
- Strong analytical background with proven problem-solving skills.
- Proven track record of working at a detailed level with multiple cross-functional internal collaborators as well as customers to build a case and drive consensus.
- Strong customer-facing leadership skills.
- Excellent negotiation skills.
- Highly effective communication skills with the ability to explain complex situations clearly and credibly across all functions and levels of the organisation.
Preferred Requirements
- Experience with Salesforce, including a high level of proficiency with Salesforce reporting capabilities and Excel.
- Experience working within a large global sales organisation.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.