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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Salesforce Renewal Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. Renewal Managers partner with internal stakeholders such as Sales and Customer Success & Growth (CSG) organisations to secure every renewal. They are responsible for minimising financial attrition, locking in the most favourable terms, identifying growth opportunities and providing insights to the business that improve future outcomes. Renewal Managers are responsible for ensuring that customers are set up for success while maximising the financial results for Salesforce.
- This role is based in Sydney and will support Greater China Region temporarily and then move to support ANZ. For this reason Mandarin or Cantonese fluency is highly desirable.
Responsibilities:
- Develop and execute win/win negotiation strategies for small, medium and large account contract renewals that maximise contract value while protecting and enhancing customer trust
- Maximise account growth opportunities by playing an active role on the account team and helping to identify incremental opportunities upon contract renewal
- Own, drive and manage the renewals process in collaboration with the account team
- Collaborate with internal resources such as Competitive Intelligence, Pricing, Product Management, Customer Success, and Account Executives, to develop comprehensive 'win' strategies for renewals
- Identify customer requirements, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure
- Provide executive management with complete visibility to renewals and solicit executive involvement as required
- Accurately maintain/update a rolling 120 day forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies
- Follow and adhere to best practices for all internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations and Forecasting
- Achieves financial and strategic targets for minimizing attrition, positioning favorable terms and boosting incremental revenue via up-sells, cross-sells and add-ons
Required Skills/Experience:
- 5+ years of demonstrated success in a Sales, Operations, Account Management
- Strong customer management and negotiation skills Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level .
- Strong process management, financial acumen, and ability to apply strict policies.
- Ability to react and adapt to potential rapid shifts in priorities and organisational policies
Preferred Skills/Experience:
- Knowledge of salesforce.com product and platform features, capabilities, and best practices.
- Experience with an enterprise CRM or customer service application. Experience with salesforce.com a significant plus.
- Ability to manage transactions through every stage of the renewal cycle
- Experience negotiating complex multi-year services contracts
Leadership Qualities:
PASSION: Passionate about Customer Success
BEGINNERS MIND: Always learning, approaches each interaction with open mind, great listener and hands-on
URGENCY: Ability to move fast and drive business value and results
OHANA: Embodies Aloha culture: A team player that everyone enjoys working with and has a generous heart
TRUST: Trust the company’s core values
ADAPTABLE: Excels in high levels of uncertainty and change
*LI-Y
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
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