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Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
The Renewals Manager is responsible for owning and executing a portfolio of renewal contracts in an assigned territory. They will partner with internal stakeholders such as Sales, Customer Success, Finance and Operations to secure every renewal. The Renewals Manager is responsible for minimizing financial attrition, locking in the most favorable terms, identifying growth opportunities and providing insights to the business that improve future outcomes.
Responsibilities:
- Develop and execute win/win negotiation strategies for contract renewals that maximize contract value while protecting and enhancing customer trust.
- Partner with Account Executives and Sales leadership to fully understand and develop a clear renewal strategy for each customer based on data driven decisions
- Identify customer requirements, perform detailed forensic analysis, uncover roadblocks, and demonstrate strong account management and commercial capabilities to drive renewal to on-time closure.
- Collaborate closely with Sales, Customer Success, Finance, Pricing, Legal, Product and the Renewals team to streamline the resolution process including notifications and approvals
- Provide renewals management with regular status updates, concise summaries of highly complex issues and accurate transparency to forecasted attrition and advance as needed.
- Accurately maintain/update a 12 month forecast of renewals in your territory and ensuring any uncovered risk is clearly communicated in order to develop resolution strategies.
- Follow and adhere to best practices for all internal processes including, but not limited to Opportunity Management, Data Quality, Quotations and Forecasting
Required Skills/Experience:
- Proven success in renewals, account management, sales and/or customer success is required..
- Strong analytical background with proven problem-solving skills.
- Demonstrated success working at a detailed level with cross-functional teams and customers to build compelling cases and drive consensus
- Excellent negotiation skills.
- Highly effective communication skills and capable of explaining sophisticated situations clearly and credibly across all functions and levels of the organization.
- Fluent English and Italian language skills
Desired Skills/Experience:
- Knowledge of salesforce.com product and platform features.
- Experience negotiating complex multi-year contracts.
- Willingness and desire to take on additional tasks or pilot projects that are beneficial to the department or to the organization
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.