Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
This job generates, prospects and qualifies Enterprise segmented opportunities through outbound cold calling, emailing or lead generation. It plays a key role in the growth and expansion of Comcast Business Services and its product offerings. Opportunities are transferred to field sales executives to finalize sales of Managed Solutions products for Mid-Market and Enterprise businesses. It conducts high-level conversations with senior executives about business and marketing issues and operations. Has developed specialized knowledge/skills in own area. May act as a resource for colleagues with less experience.
Job Description
Core Responsibilities
- Conducting thorough research on prospects to identify their specific security needs, pain points, and decision-makers
- Qualifying leads by understanding their business requirements and matching them with our security solutions and services
- Generating a consistent pipeline of opportunities through outbound cold calling, email campaigns, social networking and lead follow-up over the telephone. Passing the opportunity to the field to complete the sale to Mid-Market and Enterprise businesses
- Staying current on industry trends, competitor offerings, and emerging security technologies to better position our solutions to prospects
- Attending sales training sessions and participate in team meetings to continuously improve sales skills and product knowledge
- Meeting and exceeding all assigned sales quotas and achieve targeted customer experience scorecard metrics. Engaging executives in targeted prospect accounts and orchestrating discussions with senior executives around their business needs
- Managing the customer through lead generation, pipeline management, organization, effective communication and solid listening skills. Scheduling meetings and product demos for the sales team with qualified prospects
- Consulting with business contacts at all levels of their organization including IT Directors, CIOs and CEOs on their business application. Soliciting referrals for potential new prospects
- Collaborating with sales teams to develop strategies for engaging and nurturing leads, targeting strategies for specific industries, regions, or clients
- Providing feedback to marketing and product teams from prospect and customer interactions to help refine messaging and improve product offerings
- Resolving customer issues quickly and striving to reach resolution on the first call or escalating issues appropriately
- Updating and maintaining prospect database and opportunity funnel on a daily basis. Assuring management of prospect database and assuring customers' orders are fulfilled
- Maintaining accurate and up-to-date records of prospects, leads, and customer interactions in the CRM system
- Managing multiple activities simultaneously including interacting with customers while using multiple software applications for research and documentation
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Preferred Qualifications:
- Previous telecom sales (hunting and prospecting) experience
- Sales development experience
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications
Skills
Collaborating, Customer Experience (CX), Outside Sales
Compensation
National Pay Range: $15.71 USD-$31.56 USD Illinois Pay Range: $16.69 USD - $27.77 USD Colorado Pay Range: $17.68 USD - $29.03 USD Hawaii Pay Range: $20.62 USD - $26.51 USD Washington DC Pay Range: $22.59 USD - $29.03 USD Maryland Pay Range: $18.66 USD - $29.03 USD Minnesota Pay Range: $17.68 USD - $26.51 USD New York Pay Range: $18.66 USD - $31.56 USD Washington Pay Range: $17.68 USD - $30.30 USD New Jersey Pay Range: $19.64 USD - $30.30 USD Vermont Pay Range: $18.66 USD - $25.25 USD Massachusetts Pay Range: $19.64 USD - $30.30 USD California Pay Range: $17.68 USD - $29.22
Targeted Commission: $14.42
Our sales compensation programs offer the potential for significant upside above targeted earnings for those who overachieve their sales targets.
Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.