Retail Store Manager 2

AT&T AT&T · Telecom · Greensboro, NC

This role is for a Retail Store Manager at AT&T, responsible for overseeing store operations, managing a team of sales consultants, and ensuring customer satisfaction. The role involves merchandising, meeting sales objectives, and providing an extraordinary customer experience with AT&T's products and services. It requires leadership, sales, and customer experience skills, with a focus on achieving sales and service goals.

What you'd actually do

  1. Oversee all aspects involved in the daily operation of a retail store.
  2. Ensure that customers are provided with an extraordinary experience with our products and services.
  3. Coach a team of retail sales consultants to ensure they meet sales and service goals.
  4. Meet and exceed sales objectives.
  5. Manage and develop a team.

Skills

Required

  • Excellent communication and leadership skills
  • Sales and/or customer experience in telecommunications or a related industry
  • Management experience
  • Planning, analytical and problem-solving skills
  • Familiarity with wireless terminology, industry trends and AT&T mobility systems
  • Ability to collaborate with key stakeholders

What the JD emphasized

  • Three or more years of sales and/or customer experience in telecommunications or a related industry
  • Prior management experience