Our company
Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen.
We’re on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours!
The Opportunity
The Retention Sales Manager will direct and develop our renewal and retention programs across Adobe. This role plays a key part in safeguarding and growing recurring revenue by improving renewal quality, minimizing risks, and expanding accounts during the cycle with a skilled team of Renewal Sales Specialists (RSS) and Solution Account Managers (SAM).
Manage & Develop High-Performing Teams
- Directly oversee and guide Renewal Sales Specialists and Solution Account Managers, setting clear expectations, priorities, and performance criteria.
- Develop talent through regular mentoring, deal reviews, pipeline inspections, and skills development in renewal negotiation and value-based selling.
- Foster strong collaboration across the Adobe ecosystem with clear ownership based on renewal complexity and risk.
Drive Renewal Excellence & Expansion
- Ensure consistent execution of renewal planning, orchestration, and processing, including quote accuracy, procurement engagement, and contract closure.
- Support teams in identifying in-cycle upsell and expansion opportunities, focusing on simple, value-led growth motions aligned to customer usage and outcomes.
- Collaborate with Account Executives Management on identifying cross-sell opportunities and transferring them, ensuring a well-maintained pipeline and clear role definitions.
Forecasting, Governance & Collaborator Management
- Own a rolling multi-quarter renewal forecast, including attrition risk, upside, and execution timelines.
- Lead regular renewal health reviews with sales leadership, advancing at-risk renewals and competitive situations when required.
- Act as a trusted leader for the region, inspiring change, process adoption, and continuous improvement in retention performance.
What You Bring
Experience
- Proven experience leading sales teams in a B2B SaaS or subscription environment.
- Strong background in complex enterprise deals, commercial negotiations, and forecast management.
- Proven ability to work effectively within matrixed organizations, collaborating with Sales, Customer Success, and Services.
Skills & Attributes
- Strong people leader with a mentoring approach and high accountability standards.
- Data-driven and operationally rigorous, with the ability to translate insights into action.
- Excellent executive communication skills, able to influence across senior collaborators.
- Comfortable balancing customer advocacy with commercial rigor.
Why Join
- Play a critically important role in protecting and growing recurring revenue.
- Guide teams that are central to customer relationships and sustained value.
- Build and mature a strategic retention model across a diverse and complex region.
- Work with experienced sales and customer leaders across Western EMEA.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
Let’s Adobe together
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews:
Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
Adobe is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other protected characteristic. Learn more.
Adobe aims to make our Careers website and recruiting process accessible to any and all users. If you have a disability or special need that requires accommodation to navigate our website or complete the application process, email accommodations@adobe.com or call +1 408-536-3015.
AI Use Guidelines for Interviews: Our interviews are designed to reflect your own skills and thinking. The use of AI or recording tools during live interviews is not permitted unless explicitly invited by the interviewer or approved in advance as part of a reasonable accommodation. If these tools are used inappropriately or in a way that misrepresents your work, your application may not move forward in the process.
At Adobe, we empower employees to innovate with AI — and we look for candidates eager to do the same. As part of the hiring experience, we provide clear guidance on where AI is encouraged during the process and where it’s restricted during live interviews. See how we think about AI in the hiring experience.