Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/OKS/Edu
Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
Adherence to compliance guidelines including SOX, internal & external compliance audits
Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.
Should participate and lead activities which help the team to meet the defined KPIs
Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner [Deliver true value by earning customer's trust]
Perform/Drive UAT’s on the system updates/changes
Help operations team with resolving their process queries within 4 business hours
Conduct Weekly SME sessions to address any process concerns, document and report the proceedings
Involve in all process improvement initiatives as a project member, project lead
Draft project proposals and review BRD’s and provide timely inputs
Provide Weekly Status update on project progress
actively participate in and contribute to OPEX / PET sessions
Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/OKS/Edu
Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
Adherence to compliance guidelines including SOX, internal & external compliance audits
Constantly strives to enhance technical and process knowledge; participate in assessment programs-updates, LLC, etc.
Should participate and lead activities which help the team to meet the defined KPIs
Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner [Deliver true value by earning customer's trust]
Perform/Drive UAT’s on the system updates/changes
Help operations team with resolving their process queries within 4 business hours
Conduct Weekly SME sessions to address any process concerns, document and report the proceedings
Involve in all process improvement initiatives as a project member, project lead
Draft project proposals and review BRD’s and provide timely inputs
Provide Weekly Status update on project progress
actively participate in and contribute to OPEX / PET sessions
Career Level - IC1