Ensures that revenue is recognized in accordance with Corporate and SEC standards. Provides direction to sales organization prior to contracts being concluded.
Global Order Management
Global Order Management Team is responsible for validating and processing executed contracts in accordance with the established procedures, policies and standards. . This involves liaising with various cross-functional stakeholders including Sales, Partners, Business Finance, Business Practices, upstream and downstream processes to ensure timely and accurate order processing and revenue recognition.
This team manages online and offline submissions for License, Hardware, Cloud, Support Renewal and Education
Job Role
· Perform data entry, record verification, validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
· Identify queries on non-compliant requests; work with the right stake holders to resolve them by providing details on possible resolution
· Collaborate with Upstream and Downstream teams like CDM, IB, Collection, AR for resolution of customer related issues
· Adherence to compliance guidelines including SOX, internal & external compliance audits
· Constantly strives to enhance technical and process knowledge; participate in assessment programs – updates, LLC, etc.
· Meet the defined KPIs – Input Quality, Output Quality, Efficiency & Turn Around Time
· Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust)
Key Skills
· Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally
· Problem Solving and Decision Making skills - To recognize deviations from standard practices and analyze situations to make decisions
· Innovation – Ideation and process recommendations to improve customer experience, team efficiency and continuous improvement.
· Ability to consistently meet deadlines and achieve goals
· Should be well versed with Computer Usage and MS Office Applications like Excel, Word and Power Point
Key Competency
· Change Agility
· Mastering Complexity
· Communicating for Impact
· Collaboration
· Performance drive and Execution
Basic Requirements
· Graduate/Post Graduate
· Flexible with shifts
Career Level - IC1