- Support all activities related to customer account management, business consultation, contract validation and execution.
- Perform complex validations of revenue transactions sourced through multiple selling channels (Channel, Enterprise, eCommerce). Ensure that deals presented align with product rules, revenue standards, and compliance policies.
- Complete work in compliance with SOX controls, including drafting controls, narratives, memos, and process documents. Partner with internal and external auditors on audits of control development and completion.
- Monitor a subset of automated transactions through various tools and technology solutions. Review logs and system reporting to intervene, troubleshoot, and manage errors.
- Provide support for blocking issues raised by business groups. Serve as a subject matter expert who initiates investigation, coordinates cross-functional teams, and drives issues to resolution.
- Be a champion of scaling the business through automation. Identify ideas and build proposals. Secure support for prioritization. Document requirements and partner with technical teams for development. Test solutions and lead enablement and change management.
- Operationalize strategic plans for new product offerings and routes to market by testing, adopting, documenting, and communicating required changes. Complete defined integration strategies for acquired companies, including onboarding to new systems and processes, maintaining business continuity, and performing customer, financial, product, and user data migrations.
- Build and complete reports to support accuracy reconciliation, capacity planning, work completion, key results performance, and other ad hoc requests.
- Build and maintain documentation essential to performing the role, including job procedures, corporate policies, process flows, collaborator FAQs, and new hire onboarding documentation.
What's needed to succeed:
Strong written and verbal communication and presentation skills
Relentless attention to detail with a central focus on customer experience.
Critical thinking skills to solve outstanding challenges
Ability to prioritize, multitask, and meet crucial deadlines
Solid documentation and organizational skills
Knowledge of accounts receivable, revenue recognition, and finance operations
Demonstrated proficiency with standard tools (Office 365, ERP, CRM).
5-6 years of experience in a similarly related role
About Adobe
Adobe empowers everyone to create through innovative platforms and tools that unleash creativity, productivity and personalized customer experiences. Adobe’s industry-leading offerings including Adobe Acrobat Studio, Adobe Express, Adobe Firefly, Creative Cloud, Adobe Experience Platform, Adobe Experience Manager, and GenStudio enable people and businesses to turn ideas into impact, powered by AI and driven by human ingenuity.
Our 30,000+ employees worldwide are creating the future and raising the bar as we drive the next decade of growth. We’re on a mission to hire the very best and believe in creating a company culture where all employees are empowered to make an impact. At Adobe, we believe that great ideas can come from anywhere in the organization. The next big idea could be yours.
** Let’s Adobe together**
At Adobe, we believe in creating a company culture where all employees are empowered to make an impact. Learn more about Adobe life, including our values and culture, focus on people, purpose and community, Adobe for All, comprehensive benefits programs, the stories we tell, the customers we serve, and how you can help us advance our mission of empowering everyone to create.
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