At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com
As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.
**Job Function: **
Supply Chain Deliver
**Job Sub Function: **
Deliver Excellence
Job Category:
Professional
All Job Posting Locations:
Raritan, New Jersey, United States of America
Job Description:
Johnson & Johnson is hiring for a Senior Analyst within the North America Medical Devices Distributor Disputes Team. The Senior Analyst will manage high risk, high dollar end to end dispute management with a focus on the customer experience. This role will use deep problem solving and analytical skills while improving established processes through automation to drive efficiencies across the dispute process. By providing superior customer service through collaborative relationships with external customers and internal business partners, the distributor disputes team. This role is located in Raritan, NJ.
About MedTech
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at https://www.jnj.com/medtech
Key Responsibilities:
- Identify as Revenue Reconciliation subject matter expert for dispute resolution with a focused portfolio on key accounts, and managing end to end processes including investigation, analysis and timely resolution of all customer open receivables
- Lead initiatives to minimize deductions and implement automated process improvements that reduce cycle time and support improved customer account management.
- Apply process excellence tools & technology to identify account revenue trends, and develop action plans in partnership with customer accounts
- Collaborate with Commercial, Finance, and Deliver groups to identify and improve key performance indicators for this role including incoming & outstanding deduction dollars, aged deductions, open customer complaints and shipment refusals
- Provide guidance and escalation support on complex issues to remove obstacles and expedite dispute resolution
- Present data in a format that allows management to make strategic decisions; i.e., creation of an executive summary; use of PowerBI and PE tools and concepts to analyze/drive process improvements as appropriate
Qualifications
Education:
- Minimum Bachelor's degree required; degree in Business or Supply Chain preferred
Experience and Skills:
Required:
- Minimum 4 years of relevant work experience
- Customer Service or Supply Chain Experience in related fields of Disputes, Accounts Receivable, Deduction Management, Order Management, Reverse Distribution/Logistics, and/or Distribution
- Strong data analysis skills with the ability to assess and provide outcomes relating to root cause/trending and scenario planning
- Ability to demonstrate interpersonal and presentation skills, and build positive relationships internally and externally with various cross-functional partners
- Proven experience leading against performance targets and timelines to successfully deliver business results
- Experience in MS Excel
Preferred:
- Advanced analytics & automation experience - Experience in data visualization, Tableau, or Power BI
- Experience with SAP/ERP platforms
- Certification in Lean or Six Sigma
- Inclination to improve current processes with new solutions
Other:
- Position can require up to 10% domestic travel
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.
Required Skills:
Preferred Skills:
The anticipated base pay range for this position is :
$79,000.00 - $127,650.00
Additional Description for Pay Transparency:
This position is eligible to participate in the Company’s long-term incentive program.
Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits:
Vacation –120 hours per calendar year
Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
Holiday pay, including Floating Holidays –13 days per calendar year
Work, Personal and Family Time - up to 40 hours per calendar year
Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
Caregiver Leave – 80 hours in a 52-week rolling period10 days
Volunteer Leave – 32 hours per calendar year
Military Spouse Time-Off – 80 hours per calendar year
For additional general information on Company benefits, please go to: - https://www.careers.jnj.com/employee-benefits