Join a dynamic team which drives transformative change by collaborating with senior leaders to re-engineer core business components. We drive operational excellence by optimizing processes and elevating customer experiences. Our mission is to foster a culture of continuous improvement, enhancing employee engagement and mitigating risks. Committed to delivering substantial financial benefits, we shape a future where innovation and excellence are at the core of every endeavor.
As a Rewards Product Delivery Vice President – Delivery Manager within the team, you will support Delivery Manager responsibilities as aligned to Corporate Third Party Oversight (TPO) standards for the Rewards and Benefits Supplier population.
**Job responsibilities **
- Develop and implement process improvement initiatives, utilizing advanced data analytics to identify operational inefficiencies
- Utilize storytelling skills to effectively communicate complex process improvement strategies and changes to diverse stakeholders, influencing decision-making and fostering understanding.
- Leverage proficiency in artificial intelligence foundations to guide the integration of AI systems in process improvement initiatives, ensuring they generate accurate and contextually appropriate outputs.
- Oversee the end-to-end change management process, from strategic communications to lasting stakeholder impact mitigation, ensuring alignment with organizational goals.
- Build deep, trust-based advisory relationships with key client stakeholders and senior leaders, ensuring their satisfaction throughout the engagement.
- Lead new and ongoing initiatives from inception to completion and work behind the scenes to seamlessly execute on deliverables required for TPO compliance
- Evaluate the operating effectiveness of management and business processes of the supplier organization, making recommendations as necessary
- Work autonomously** **managing competing priorities to achieve the most effective result and able to make subjective and informed decisions based upon output
- Cultivate professional relationships across a matrixed environment to have the ability to communicate/ present effectively to stakeholders and partners
- Monitor supplier adherence to contractual requirements, policies and procedures and analyze and communicate impact of risks and losses (actual and potential)
**Required qualifications, capabilities, and skills **
Bachelor’s degree or Masters degree with major in accounting, finance or economics, business administration, risk management or equivalent experience is required
Demonstrated ability in developing and implementing process improvement or re-engineering programs, with a focus on operational efficiency and risk reduction, supported by 8+ years of proven experience.
Proven experience in fostering an inclusive environment and coordinating work across different parts of a department.
Demonstrated ability in leading end-to-end change management processes, including strategic communications, influencing others, and mitigating stakeholder impact.
Ability to collaborate with JPMC Product and Tech teams to discuss / recommend new functionality to enhance the existing customer experience
Understand key business functions / knowledge of regulations surrounding business and vendor management
Demonstrate exceptional interpersonal skills including collaboration and relationship building
**Preferred qualifications, capabilities, and skills **
8+ years of financial service experience in vendor management / supplier oversight, controls, risk management, or compliance-related functions preferred
Foster cross-functional collaboration to identify and implement process improvement opportunities across departments.
Drive innovation by developing and applying creative solutions to enhance process efficiency and effectiveness.
Utilize systems thinking to analyze complex processes and identify areas for optimization and integration.
Use agile methodologies to iteratively develop and refine process improvements, ensuring flexibility and responsiveness to change.