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About the Team
Account Security & Risk (ASR) is the backbone of trust and safety at Uber, dedicated to protecting users, partners, and the platform from fraudulent activity and security threats. By leveraging advanced technology, intelligent automation, and continuous risk assessment, ASR ensures that millions of people around the world can use Uber with confidence.
Our team operates at the intersection of data, security, and user experience, building scalable solutions that prevent unauthorized access, mitigate emerging risks, and maintain the integrity of transactions across the Uber ecosystem. Through real-time detection systems, rigorous authentication processes, and proactive risk monitoring, we safeguard the platform while keeping the user experience seamless and frictionless.
ASR partners closely with Engineering, Policy, Operations, and Global Security teams to stay ahead of evolving threats and design defenses that adapt to the constantly changing digital safety landscape.
About the Role
The Risk & Compliance Specialist II will play a critical role in protecting the integrity of Uber’s platform by reviewing and investigating user accounts for potential fraud, abuse, or policy violations. This role sits within the Account Security & Risk (ASR) organization and focuses primarily on email-based risk reviews and investigations that help prevent unauthorized access and fraudulent activity.
As an S2 individual contributor, you are expected to demonstrate sound judgment, strong attention to detail, and the ability to adapt quickly in a dynamic risk environment. While this role is initially aligned to a specific line of business, the Specialist II must be open to being flexed across different Risk & Compliance LOBs as business needs evolve, provided the scope remains within the same job level.
Your Impact in Role:
- Review and investigate user accounts for potential fraud, abuse, or security risks using email-based workflows and internal tools.
- Analyze account behavior, transaction history, and risk signals to make accurate and timely decisions.
- Take appropriate action on accounts in accordance with internal policies, risk frameworks, and service-level agreements.
- Communicate clearly and professionally through outbound and inbound email interactions when required.
- Escalate complex, high-risk, or ambiguous cases to senior specialists or stakeholders as appropriate.
- Maintain detailed and accurate documentation of investigations and decisions.
- Adapt to process changes, new tools, and evolving fraud patterns in a fast-paced environment.
- Flex across different Risk & Compliance lines of business when required, supporting team coverage and operational needs.
- Contribute to continuous improvement by identifying trends, gaps, or opportunities to enhance fraud prevention processes.
The Experience You'll Bring:
Basic Qualifications:
- Strong written communication skills, particularly in email-based environments.
- Excellent attention to detail and ability to make consistent, policy-driven decisions.
- Demonstrated ability to manage multiple cases while meeting productivity and quality expectations.
- Comfortable working with data, dashboards, and internal tools to support investigations.
- Willingness and flexibility to be reassigned across different Risk & Compliance LOBs within the same job level.
- Ability to work independently while collaborating effectively within a team.
- Proven ability to adapt quickly to change and ambiguity
Preferred Qualifications
- Bachelor’s degree or equivalent practical experience.
- At least 1–2 years of experience in risk operations, fraud prevention, compliance, trust & safety, or a related field.
- Experience supporting Trust & Safety, Fraud, Risk, or Compliance teams in a high-volume environment.
- Familiarity with account takeover (ATO), identity fraud, or payments-related risk.
- Experience working in a global or highly regulated operational environment.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.