About the Team
The Global Account Takeover (GATO) Team is a critical pillar of Uber’s broader trust and safety ecosystem, focused on protecting user accounts from compromise and ensuring that every interaction within the platform is secure. As custodians of account integrity, we work to identify, prevent, and resolve account takeover threats that target riders, drivers, couriers, and merchants worldwide.
Our team operates at the nexus of fraud prevention, security intelligence, and user advocacy—designing and implementing sophisticated strategies that detect unauthorized access, disrupt malicious behavior, and restore impacted accounts quickly and seamlessly. By combining advanced machine learning, automated safeguards, robust investigative processes, and cross-functional collaboration, we safeguard millions of users from emerging ATO threats in an ever-evolving digital landscape.
The Global ATO Team plays an essential role in preserving trust across the Uber ecosystem. We partner closely with engineering, data science, operations, and global security teams to enhance system defenses, tighten authentication flows, and ensure we stay ahead of evolving attack patterns. Through proactive risk monitoring, real-time response, and a commitment to continuous improvement, we help ensure that every user feels safe, protected, and confident when using Uber’s platform.
About the Role
We are looking for a highly motivated and detail-oriented Risk and Compliance Specialist II to join Uber’s Global Account Takeover (ATO) Team. In this role, you will be responsible for investigating reported account takeover cases, identifying signs of unauthorized account access, and taking appropriate actions to protect users and the integrity of the Uber platform.
As a Risk and Compliance Specialist II, you will leverage internal tools, risk signals, and investigative workflows to assess account compromise risk and make informed decisions that balance security, user experience, and operational efficiency. You will review account activity, authentication events, device information, and behavioral indicators to determine whether an account has been compromised and implement appropriate remediation actions.
You will work closely with teammates, senior specialists, quality teams, and cross-functional stakeholders to identify emerging fraud trends, address operational challenges, and continuously improve account security processes. Success in this role requires strong analytical thinking, sound judgment, attention to detail, and the ability to operate effectively in a fast-paced environment while maintaining high levels of accuracy and productivity.
As part of the Global ATO Team, you will play a critical role in protecting users from account compromise while contributing to Uber’s broader mission of maintaining trust and safety across the platform.
If you are passionate about fraud prevention, risk investigations, and delivering secure user experiences, we'd love to hear from you.
Apply now and help strengthen the front line of account security—protecting users, partners, and the integrity of the Uber platform.
What the Candidate Will Need / Bonus Points
---- What the Candidate Will Do ----
- Review and investigate reported account takeover cases using internal tools, risk signals, and established workflows
- Analyze account activity, login behavior, device information, and other indicators to determine account compromise risk
- Verify account ownership and take appropriate actions to secure or restore legitimate user access
- Apply risk policies and operational guidelines to make accurate, consistent, and timely decisions
- Communicate clearly and professionally with users through email or other approved support channels when required
- Escalate complex, high-risk, or emerging fraud patterns to senior specialists or stakeholders as appropriate
- Maintain detailed and accurate documentation of investigations, actions taken, and case outcomes
- Meet productivity, quality, and service-level expectations while managing multiple cases simultaneously
- Adapt to evolving fraud trends, policy updates, and new investigative tools
- Contribute to continuous improvement initiatives by identifying process gaps, fraud trends, and opportunities to enhance account security operations
- Flex across Account Security and Risk workflows when operational support is required
---- Basic Qualifications ----
- 1+ years of experience in fraud operations, risk investigations, trust & safety, compliance, customer support, or a related operational role
- Strong analytical and problem-solving skills with the ability to assess risk and make sound decisions based on available information
- Excellent written and verbal communication skills
- Strong attention to detail and ability to maintain accuracy in a high-volume operational environment
- Ability to manage multiple priorities while meeting productivity, quality, and service-level expectations
- Experience working with structured processes, policies, and operational guidelines
- Proficiency in navigating multiple systems, tools, and workflows simultaneously
- Demonstrated ability to work independently while collaborating effectively within a team environment
- Strong organizational and time management skills
- Flexible and available to accommodate rotating schedules, including nights and weekends.
- Willingness to adapt to changing business needs, fraud trends, and operational priorities
---- Preferred Qualifications ----
- Experience handling account takeover, fraud prevention, identity verification, account security, or trust & safety investigations
- Familiarity with risk signals, authentication methods, device intelligence, or fraud detection concepts
- Experience working with case management systems and operational investigation tools
- Knowledge of fraud trends, account security best practices, and online abuse vectors
- Experience working in a global operations or shared-services environment
- Familiarity with data analysis tools, dashboards, or reporting platforms
- Experience identifying process improvement opportunities and contributing to operational excellence initiatives
- Ability to quickly learn new systems, tools, and investigative methodologies
- Passion for user protection, platform integrity, and fraud prevention
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.