Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a Risk Manager team leader who is passionate about protecting Customers and can thrive working across a diverse, global team.
The Relay Product Excellence (RPE) in TTS (Transportation Technology and Services) is constantly innovating new ways of identifying bad actors in our network to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.
You will lead a team of Risk Specialists responsible for analyzing and identifying specific instances of risk, broader risk trends and points of customer friction, as well as developing scalable solutions for prevention. You will need to collaborate effectively with cross-functional teams worldwide and within Middle Mile Transportation Technology to solve problems, create operational efficiencies, and deliver successfully against high organizational standards. You should be able to apply a breadth of tools, data sources, and analytical techniques to answer a wide range of high-impact business questions and proactively present new insights in concise and effective manner. You will work directly with partners in engineering and machine learning provide feedback that will help improve tools and revise risk models.
Key job responsibilities Key job responsibilities • Lead a team of Risk Specialists responsible for protecting Amazon and our customers from transportation related fraud, misuse, and abuse worldwide • Support process improvement, automation, and control implementation projects • Drive the standardization and documentation of processes, risks, and controls and work with owners to assign accountability • Partner across product teams to apply new technologies to your program area
Basic Qualifications
- 3+ years of auditing business processes, risk mitigation, program compliance or internal audits experience
- Experience in audits related to business processes, risk mitigation, program compliance, or internal audits
- Experience working in relevant industries such as law, customer service, investigations, risk, compliance or project management
- Experience with all Microsoft Office applications
- Bachelor's degree or equivalent
Preferred Qualifications
- Professional certification such as CAMS, CRCM, or CRP
- Experience using data and metrics to back up assumptions and implement effective solutions
- Experience working in risk, fraud or compliance organizations
- Master's degree or equivalent
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MN, Minneapolis - 83,200.00 - 145,500.00 USD annually