Have you ever thought about what it takes to detect and prevent fraudulent transactions to ensure the hundreds of millions of Amazon packages are received on time by our customers? What kinds of products and systems would you build to maximize customer satisfaction? Amazon is seeking a program management team leader who is passionate about protecting Customers and can thrive working across a diverse, global team.
The Relay Financial Systems and Risk Management organization in Middle Mile Transportation Technology (MMPT) is constantly innovating new ways of building distributed systems running the latest in machine learning algorithms to deliver the next generation of fraud prevention solutions for our Customers. We hold high standards for our solutions and the services we deliver: our systems are highly secure, highly reliable, highly available, all while functioning at massive scale and delivering industry leading precision; our employees are intelligent, passionate about protecting Customers, and fun to work with.
In this role, you will partner with Product and Tech leaders in development of sophisticated risk models to predict and monitor high-risk areas, ensuring proactive and responsive risk management, collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of our operations.
The ideal candidate will demonstrate outstanding written and verbal communication skills, meticulous attention to detail, a data-driven mindset, and the ability to effectively manage stakeholders while earning the trust of our carrier partners. Collaboration and autonomy are essential qualities for success in this role. If you wish to innovate on behalf of customers, are passionate about driving compliance, reducing risks, and making an impact on society, come join our team and make history!
Key job responsibilities • Assist Amazon transportation stakeholders (e.g., risk partners and business leaders) with identifying and managing potential risks (e.g., regulatory, operational, or reputational) in their core processes that if left untreated could impact strategic objectives. • Apply risk management framework to Amazon transportation programs and influence the product landscape for audit and controls. • Identify and address gaps in risk coverage through meticulous data analysis and awareness of emerging risks. • Collaborate with the team to continuously improve metrics calculations, tools, methodologies, standard operating procedures (SOPs), and other essential components, driving excellence in all aspects of our operations. · Lead and support teams in responding to, investigating, managing and resolving high-impact incidents and escalations. · Analyze existing policy and process gaps, and develop solutions to close them. · Own and/or manage projects designed to improve operational and process efficiency. This will include accessing and analyzing data and working extensively with external teams.
Basic Qualifications
- 4+ years of compliance program management, legal, governance, audit, risk/loss prevention, or equivalent experience
- Bachelor's degree or equivalent
- Experience handling confidential information
- Experience with SQL and Excel
- 2+ years of experience developing, validating, and improving risk models related to transactional or transportation risks, preferably in a logistics, e-commerce, or financial services environment.
Preferred Qualifications
- 3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification, or similar risk or compliance credentials
- Experience working with threat intelligence platforms and methodologies, demonstrating the ability to collect, analyze, and disseminate actionable intelligence related to emerging threats. Experience should include integrating threat intelligence into risk assessment processes and developing proactive risk mitigation strategies based on current threat landscapes.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, MN, Minneapolis - 74,200.00 - 129,800.00 USD annually