About Us Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
What a Program Lifecycle Manager does
As a Manager within the Ecosystem Risk Insights and Controls team, you will serve as the Asia Pacific regional lead and subject matter expert for Visa’s Ecosystem Risk Program lifecycle management. This role owns the end-to-end governance of risk compliance programs, including the launch of new programs and the structured decommissioning of legacy initiatives, ensuring alignment with global standards while adapting execution to regional market realities. The role partners closely with Program Operations, Global Risk, Market teams, and cross-functional stakeholders to ensure programs remain effective, measurable, and fit for purpose across their lifecycle.
Key Responsibilities
Program Lifecycle Ownership and Governance
- Own the ongoing review, evolution, and lifecycle governance of Risk Programs in AP, from program design and launch through enhancement and decommissioning.
- Partner with Global Risk to shape regional priorities, inform global roadmaps, and influence program enhancements based on AP market insights and performance outcomes.
- Ensure consistent, disciplined execution of program changes across markets, balancing global standards with regional regulatory, operational, and client considerations.
Stakeholder Engagement, Communications, and Knowledge Management
- Act as the primary AP point of coordination between client-facing Market teams and Global Risk on Risk Compliance Programs.
- Proactively communicate upcoming changes, gather structured feedback from regional stakeholders, and represent AP perspectives in global forums and working groups.
- Establish and maintain clear knowledge management practices to ensure program guidance, decisions, and historical context are accessible, current, and reusable across stakeholders.
Program Observability and Effectiveness
- Define and maintain meaningful performance metrics that connect program controls to observed risk outcomes and business impact.
- Oversee the development and lifecycle management of dashboards and reporting, ensuring insights remain relevant, accurate, and decision-oriented.
- Use data-driven insights to assess program effectiveness, identify gaps or diminishing returns, and inform recommendations for program evolution or retirement.
This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.
Qualifications
Basic Qualifications:
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications:
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
What you will need:
We are looking for a mid-career professional with a strong curiosity about payments and risk, who is detail-oriented, outcomes-driven, and comfortable owning complex problems in a dynamic environment. The ideal candidate brings a balance of analytical rigor, stakeholder influence, and program ownership.
5+ years of relevant experience in risk management, operations, program management, or data analytics, preferably within the banking, payments, or financial services industry.
Demonstrated ownership mindset, with the ability to independently drive initiatives end-to-end, make sound recommendations, and progress work through ambiguity and competing priorities.
Strong program and process orientation, with the ability to design, evaluate, and improve programs and supporting tools across their lifecycle.
Quantitative and analytical aptitude, with attention to detail and comfort translating data, metrics, and controls into meaningful insights and management reporting.
Effective written and verbal communication skills, able to tailor messaging for different audiences, including regional stakeholders, global partners, and client-facing teams.
Comfort operating in a complex, fast-paced environment, managing multiple workstreams and delivering outcomes under tight timelines.
Strong planning, organization, and stakeholder management skills, with experience coordinating across regions, functions, or matrixed teams.
Continuous improvement mindset, with a keen eye for identifying gaps, inefficiencies, or opportunities to strengthen program effectiveness.
Advanced proficiency in Excel, Power BI, PowerPoint, or Power Automate is a strong advantage, particularly for dashboarding, analysis, and automation.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.