To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Customer Success
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for a proven, passionate, strategic sales leader as a Professional Services (PS) Sales Leader for France!
You will lead a team of Professional Services sellers who cover France, ensuring bookings and high revenue growth. You will be a strategic problem solver with outstanding strategic, enterprise, commercial, and cross-functional skills, demonstrating high energy, and have strong sales management experience. The individual will also be a valuable contributor to the PS Sales Go-To-Market (GTM) and product strategies, sharing customer insights and perspectives and aligning with Salesforce corporate objectives. Additionally, this individual should meet with C-level client executives on a regular basis and maintain positive relationships with internal peers across Sales, Product, Alliances & Channels, Marketing and Operations to ensure client needs are being met.** **The primary measurement of success for this role will be YOY growth in overall services bookings and revenue.
Responsibilities:
- Exceed OU growth and bookings targets, ensure organizational health and high customer satisfaction goals
- Lead and develop teams of qualified customer-focused Account Partners and Business Managers to build long-lasting customer relationships and deliver customer business value
- Engage at the C-Level with customers and focus on consultative selling opportunities
- Build a positive relationship with the License Sales and Alliances/Partner organisations that are instrumental to success and pipeline building
- Lead and mentor direct reports in sales strategy, pipeline management, opportunity management and career planning/development.
- Help grow and maintain a healthy partner ecosystem to drive sales, technology adoption, and successful deployment of Salesforce
- Mentor and develop the entire services sales team which includes recruiting, hiring and training as needed
- Conduct weekly forecast meetings, mentoring on strategies to drive closings and run the business
- Report on sales activity and forecast to Senior Sales Management
- Lead from the front; engage as required to clearly communicate Salesforce's solutions and business value for our key customers
Preferred Qualifications & Skills:
- 10+ years of sales experience, with a proven track record of leading teams in a technology sales environment
- 5+ years of sales management and consultative selling experience
- History of over-achieving quota (top 10-20% of company), in a similar enterprise software application organisation, selling subscription based products
- Proven ability to develop and maintain C-level relationships where you are recognized as a Trusted Advisor
- A passion for and/or knowledge of CRM solutions
- Committed to building diverse teams
- Strong, demonstrated written and verbal communication skills.
- Excellent presentation and listening skills
- Highly collaborative and excels in a highly complex, matrix environment
- Team player with strong interpersonal skills
- Ability to thrive in a fast-paced, unpredictable environment
- Degree or equivalent relevant experience required. Experience will be evaluated based on the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- Fluent in French and English
Leadership Qualities:
- Trust: Trust in leadership style, behaviour, with customers, partners and teams
- Passion: Passionate about Customer Success
- Beginner’s Mind: Always learning, approaches each interaction with open mind, great listener and hands-on
- Thought Leader: Strong point of view and executive presence. Confident, but not arrogant, great storyteller
- Urgency: Ability to move fast and drive business value and results
- Consciousness: Embodies Salesforce Values: A team player that everyone enjoys working with and has a generous heart
- Adaptable: Excels in high levels of uncertainty and change
Leader Commercial Services Professionnels (H/F)
Nous recherchons un(e) leader commercial stratégique, passionné(e) et chevronné(e) pour occuper le poste de Professional Services (PS) Sales Leader pour la France !
À ce titre, vous dirigerez une équipe de commerciaux spécialisés dans les Services Professionnels couvrant le marché français, avec pour mission de garantir les signatures de contrats (bookings) et une forte croissance du chiffre d'affaires. Fin stratège, vous possédez des compétences exceptionnelles en gestion commerciale, grands comptes et collaboration transversale. Vous faites preuve d’une grande énergie et d’une solide expérience en management de ventes. Vous contribuerez également de manière active à la stratégie de mise sur le marché (GTM) des services et aux stratégies produits, en partageant les retours clients pour s'aligner sur les objectifs de Salesforce. Enfin, vous rencontrerez régulièrement des cadres dirigeants (C-level) et entretiendrez des relations de confiance avec vos pairs en interne (Ventes, Produit, Alliances, Marketing, Opérations). Le succès de ce rôle sera mesuré par la croissance annuelle du volume d’affaires et du revenu des services.
Responsabilités :
- Dépasser les objectifs de croissance et de bookings de l'unité opérationnelle, tout en veillant à la santé de l'organisation et à la satisfaction client.
- Diriger et faire monter en compétence des équipes de Account Partners et Business Managers pour bâtir des relations durables et générer de la valeur pour les clients.
- Interagir avec les décideurs C-Level et privilégier une approche de vente consultative.
- Instaurer une collaboration étroite avec les équipes de vente de licences et les organisations Alliances/Partenaires, leviers clés du succès et du pipeline.
- Accompagner et coacher vos collaborateurs directs sur la stratégie de vente, la gestion du pipeline et des opportunités, ainsi que sur leur plan de carrière.
- Contribuer au développement d'un écosystème de partenaires sain pour stimuler les ventes et l'adoption technologique.
- Recruter, intégrer et former les membres de l'équipe de vente des services.
- Animer les réunions de prévisions hebdomadaires (forecasts) et piloter l'activité de manière rigoureuse.
- Rendre compte de l'activité commerciale et des prévisions à la direction commerciale.
- Montrer l’exemple sur le terrain pour communiquer clairement la valeur métier des solutions Salesforce auprès de nos clients clés.
Qualifications et compétences requises :
- Plus de 10 ans d'expérience en vente, avec un historique avéré en gestion d'équipes dans le secteur technologique.
- Plus de 5 ans d'expérience en management commercial et en vente consultative.
- Capacité démontrée à dépasser ses quotas (top 10-20 % de l'entreprise) au sein d'éditeurs de logiciels d'entreprise (modèle SaaS/abonnement).
- Capacité à établir des relations de "Conseiller de Confiance" (Trusted Advisor) auprès de dirigeants de haut niveau.
- Passion pour les solutions CRM.
- Engagement en faveur de la diversité au sein des équipes.
- Excellentes capacités de communication (écrite et orale), de présentation et d'écoute.
- Esprit collaboratif, capable d'évoluer dans un environnement matriciel complexe et rapide.
- Diplôme universitaire ou expérience équivalente pertinente.
- Maîtrise parfaite du français et de l'anglais.
Qualités de leadership :
- Confiance : Exemplaire dans son comportement avec les clients, partenaires et équipes.
- Passion : Passionné(e) par la réussite des clients (Customer Success).
- Esprit de débutant (Beginner’s Mind) : Toujours en apprentissage, ouvert(e) d'esprit et prêt(e) à s'impliquer concrètement.
- Leader d'opinion (Thought Leader) : Forte présence exécutive, excellent narrateur (storyteller), confiant(e) mais humble.
- Sens de l'urgence : Capacité à agir vite pour générer de la valeur et des résultats.
- Conscience : Incarne les valeurs de Salesforce ; un(e) coéquipier(ère) apprécié(e) de tous avec un esprit généreux.
- Adaptabilité : Excellente gestion de l'incertitude et du changement.
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.
Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.
Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.