Saas Administrator 1 - Enterprise It Operations

Datadog Datadog · Enterprise · New York, NY · Enterprise Technology

This role is for a SaaS Administrator responsible for maintaining and improving SaaS applications used by Datadog employees, including configuration, troubleshooting, monitoring, and integration. It involves collaboration with Engineering and Business Systems teams, escalation support, and participation in an on-call rotation. Experience with Google Workspace, Slack, Zoom, and regulated environments like SOC II and SOX is desired.

What you'd actually do

  1. Configure, troubleshoot, monitor, and administer our catalog of SaaS applications
  2. Implement and maintain integrations between our SaaS applications
  3. Collaborate with our Engineering and Business Systems teams to improve SaaS experiences for our users
  4. Serve as a point of escalation for the IT Support team on SaaS-related issues and participate in an on-call rotation
  5. Maintain documentation related to SaaS application policies, procedures, and features

Skills

Required

  • SaaS administration
  • Google Workspace administration
  • Slack administration
  • Zoom administration
  • IT Support escalation
  • Documentation

Nice to have

  • Integration implementation
  • Collaboration with Engineering teams
  • Collaboration with Business Systems teams
  • On-call rotation

What the JD emphasized

  • regulated environments including SOC II and SOX