About the Role
The Delivery Commercial Operations (DCO) team accelerates B2B revenue by empowering commercial teams to acquire and grow high-value Merchant partnerships. We operate under a model of "Innovating at the Edge, and Scaling in the Core," ensuring that our go-to-market teams are supported by world-class infrastructure and operational excellence.
As a Data Governance and Systems Specialist, you will play a critical role in enabling high-performance commercial teams by driving data integrity, systems optimization, and operational governance. You will serve as a guardian of our data and systems, partnering cross-functionally with Sales, Finance, and Systems teams to ensure alignment, accuracy, and efficiency in the sales process.
What you'll do
- Systems & Data Management: Maintain and improve CRM data integrity (e.g., Salesforce) and reporting capabilities to support the sales lifecycle. You will ensure data accuracy and manage field escalations regarding systems or data issues.
- Operational Governance: Execute and enhance processes for sales planning and tracking, ensuring strict adherence to data governance standards and operational policies.
- Reporting & Analysis: Build reports and models to support sales planning and provide actionable insights. You will interpret data to identify trends and operational gaps.
- Process Improvement: Collaborate with stakeholders to identify operational gaps in our systems and workflows, recommending scalable solutions to improve efficiency.
- Cross-Functional Collaboration: Coordinate with stakeholders across Sales, Finance, and Compensation to ensure data flows accurately between systems and teams.
- Problem Solving: Independently solve operational problems related to territory management, quota setting, or system errors with general supervision.
What you'll need
- Experience: 3-5 years of experience in sales operations, business analysis, or a related field, with a focus on data management or systems governance.
- Education: Bachelor's degree in Business, Finance, or a related field.
- Technical Skills:
- CRM: Proficiency in CRM tools such as Salesforce is essential.
- Data Tools: Proficiency in Microsoft Excel, SQL, and Google Sheets.
- Reporting: Moderate proficiency with data visualization tools (e.g., Tableau, Looker) for reporting purposes.
- Professional Skills: Strong analytical and problem-solving skills with a high degree of accuracy and detail orientation.
Preferred Qualifications
- Business & Functional Expertise: You understand the full sales lifecycle and can identify factors influencing sales performance. You can independently navigate sales data and systems (e.g., Salesforce) to support the business.
- Analytical Capability & Data Fluency: You analyze data for insights, applying appropriate methods and tools, and communicate findings clearly with limited guidance. You demonstrate intermediate to advanced proficiency in SQL and Excel.
- Operational Excellence: You execute planning and operations processes accurately and support modeling efforts. You are detail-oriented and focused on process improvement.
- Innovation & Problem Solving: You solve moderately complex issues using structured thinking. You can identify surface-level data issues and use logic to address them.
- Communication: You present updates effectively to cross-functional partners, providing clear and actionable reporting.
- Stakeholder Management: You effectively manage relationships across a few teams or functions, building trust with your counterparts in Sales and Finance.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.