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Job Category
Finance
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
We are looking for an Analyst to join our Global Incentive Compensation team in Hyderabad. The role will consist in supporting sales inquiries with respect to variable compensation while developing and maintaining positive customer relations with sales representatives. The ideal candidate will coordinate with various departments within the company to ensure customer requests are handled appropriately and in a timely manner.
The ideal candidate will be self-motivated and detail-oriented, with demonstrated analytical and problem-solving skills. This individual must be comfortable providing guidance on resolution while adhering to policies and processes.
This position requires strong organizational skills, and the ability to communicate and work with remote teams.
Responsibilities:
- Manage the monthly commission process for Salesforce direct sales. This includes understanding and applying the commission plan consistently, ensuring commission calculations comply with the plan, and managing exception requests versus policy
- Identify the opportunities to improve the existing process to provide seamless support to Sales
- Lead Innovation projects to design/develop self-assistance tools for Sales
- Conduct sales enablement sessions to enable sales on the Sales/Incentive comp policies
- Receive, investigate and resolve incoming inquiries related to variable compensation. Frequent communication with account executives and sales management via commission cases and become a trusted advisor to our Sales teams
- Coordination with various departments to ensure requests are handled along deadlines
- Process corrections and adjustments as they arise
- Provide recommendations to sales management and the internal comp management team regarding exception requests and case-critical issues (escalations)
- Provide backup support within the team
Required experience:
- Degree or equivalent relevant experience required. Experience will be evaluated based on the skills you'll use every day for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
- 4+ years of relevant work experience in a customer-facing role, ideally within a SaaS company
Preferred Requirements:
- Analytical and problem-solving skills, ability to connect the dots
- Strong analytical, written, and oral communication skills; detail and process-oriented
- Excellent command of English with effective communication skills
- Works well independently and as a strong team player
- Ability to work in a dynamic and fast-paced environment
- Responsive to tight deadlines and ability to prioritize appropriately
- Advanced skills in MS Excel
- Experience using Salesforce and/or automated sales commissions systems is a plus (e.g. Xactly, Callidus)
- Experience with SQL, Salesforce, and Python is a plus
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
Accommodations
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Posting Statement
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.